ANA GUTIÉRREZ
Port Wentworth
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
ITM Bx
01.2025 - 2025
- Scheduled, coordinated and confirmed appointments and meetings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Sales Associate
Sunglass Hut - Essilor Luxottica
01.2024 - 01.2025
- Assisted customers in product selection and provided detailed information on features and benefits.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Maintained organized merchandise displays to enhance visual appeal and drive sales.
Community Manager
Tourism Office of Cartagena
01.2017 - 2017
- Developed and implemented community engagement initiatives to enhance local tourism experiences.
- Coordinated promotional events to showcase Cartagena's cultural heritage and attractions.
- Managed social media platforms, increasing audience engagement through targeted content creation.
Journalist
Universidad del Magdalena
01.2016 - 2016
- Researched and reported on local events, enhancing community awareness.
- Conducted interviews with key stakeholders, gathering diverse perspectives for articles.
- Researched and wrote news articles on local events and issues.
Audiovisuals Team Leader
Communications department of the City of Cartagena, Colombia
01.2017 - 01.2022
- Led team in executing communication strategies to enhance public engagement.
- Coordinated cross-departmental collaborations to streamline project workflows.
- Oversaw crisis communication efforts, ensuring timely and accurate information dissemination.
Communications Consultant
FOODIES COLOMBIA
01.2014 - Current
- Trained team members on best practices for digital communication tools and techniques.
- Collaborated with cross-functional teams to create compelling content for various platforms.
Education
Radio and Television Production Technician -
Institución Universitaria Bellas Artes Y Ciencias De Bolívar
Cartagena, Colombia01.2015
Especialized in Organizational Communications -
Universidad Del Norte
Barranquilla, Colombia01.2019
Social Communication And Journalism -
Universidad De Cartagena
Cartagena, Colombia01.2016
Skills
- Communities Relationship & Management
- Marketing & Communications
- Social Media Management
- Communications Strategy
- Strong Organizational Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Team collaboration
Languages
Spanish MAIN
English ADVANCED
Timeline
Front Desk Receptionist
ITM Bx
01.2025 - 2025
Sales Associate
Sunglass Hut - Essilor Luxottica
01.2024 - 01.2025
Community Manager
Tourism Office of Cartagena
01.2017 - 2017
Audiovisuals Team Leader
Communications department of the City of Cartagena, Colombia
01.2017 - 01.2022
Journalist
Universidad del Magdalena
01.2016 - 2016
Communications Consultant
FOODIES COLOMBIA
01.2014 - Current
Radio and Television Production Technician -
Institución Universitaria Bellas Artes Y Ciencias De Bolívar
Especialized in Organizational Communications -
Universidad Del Norte
Social Communication And Journalism -
Universidad De Cartagena