Ana Hudson

• Developed and implemented promotional strategies to increase foot traffic and boost sales.
• Conducted regular inventory assessments to manage stock levels and minimize waste.
• Monitored and analyzed sales reports to identify trends and recommend adjustments to improve performance.
• Led team meetings to discuss goals, service expectations, and operational updates, fostering collaboration.
• Gathered feedback from customers and staff to drive process improvements and service enhancements.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Oversaw daily operations to maintain store cleanliness and organization.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Responsibilities: overseeing daily operations, managing staff, and providing exceptional customer service. Also responsible for analyzing financial P&L, identifying trends, and developing strategies to improve the catering performance.
• Developed seasonal menus that increased customer engagement and satisfaction.
• Led culinary team in the execution of special events and catering services, exceeding client expectations.
• Established relationships with local suppliers to source high-quality, sustainable ingredients.
• Encouraged innovative cooking techniques and presentations to elevate dining experience.
• Maintained strong customer relationships through personalized service and attention to feedback.

• Assisted in setting up dining areas, ensuring cleanliness and readiness for service.
• Provided menu recommendations to enhance the dining experience for customers.
• Processed customer payments accurately and efficiently to ensure seamless transactions.
• Collaborated with kitchen staff to ensure timely food delivery and presentation.
• Handled customer complaints with professionalism, ensuring resolution and satisfaction.
• Participated in daily briefings to stay informed on specials and service expectations.
• Prepared and served beverages, ensuring quality and adherence to recipes.
• Trained new staff on service protocols to maintain high standards of customer care.
• Promoted daily specials and upsold menu items to increase sales revenue.

Responsibilities: overseeing daily operations, managing staff, ensuring compliance with Health code/ inspections, and providing exceptional customer service. Also responsible for analyzing financial P&L, identifying trends, and developing strategies to improve the restaurants performance.

• Trained and mentored new staff to enhance team performance and service standards.
• Implemented cost-saving measures, reducing operational expenses without compromising quality.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Led by example, demonstrating exceptional customer service and operational excellence.
• Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

• Assisted in managing daily operations to ensure efficient service and compliance with company standards.
• Coordinated staff schedules to align with peak business hours, optimizing labor resources.
• Trained new employees on operational procedures and customer service protocols to maintain service excellence.
• Facilitated communication between front-of-house and back-of-house teams to ensure timely service delivery.
• Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective solutions.
• Implemented sanitation protocols to ensure compliance with health regulations and enhance safety.
• Encouraged staff engagement through recognition programs, improving morale and productivity.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service.