Ana Ricardo
Dalton,GA
Summary
Reliable administrative assistant with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Overview
14
14
years of professional experience
Work History
Secretary/Administrative Assistant
Iglesia Bautista Evangelica De Macoris
07.2009 - 01.2023
- Managed and responded up to 10 clientele inquiries through phone and email daily, including bilingual support in English and Spanish.
- Provided clerical support and maintained neat reception area to enhance company's image.
- Actively worked to gain customer trust by providing accurate information and resolving concerns promptly.
- Collaborated with management and staff to increase customer satisfaction, and trained new personnel on company procedures and services.
- Exhibited professionalism in customer interactions, fostering empathetic relationships.
- Took initiative in enhancing team efficiency and productivity through operational improvements, and ensured clean and orderly work environment.
- Managed product replacements and follow-through on critical escalations to enhance customer retention.
Community Outreach Ministry Assistant
Mercy Workshop
01.2012 - 12.2022
- Worked with up to 2 community organizations, missions groups, and members to expand outreach for 5-7 days.
- Participated in outreach with special service health care facilities, community-based organizations, advocacy groups.
- Maintained collaborative relationships with community groups and community leaders by supporting local initiatives and events.
- Attended training programs, modules, workshops and seminars to keep up-to-date on project objectives and new policies or procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Certification - Trauma Relief Certification
Back2Back Ministry
Mason, OH01.2016
Certification - Strengths@Work Course
Bold Move
Greenville, SC05.2015
BBA - Marketing
Universidad Central Del Este
San Pedro De Macoris, Rep Dom06.2011
Skills
- Strong leadership skills
- Friendly interpersonal communication ability
- Professional and efficient organizational skills
- Driven and capable to enact change in workplace
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Community Outreach Ministry Assistant
Mercy Workshop
01.2012 - 12.2022
Secretary/Administrative Assistant
Iglesia Bautista Evangelica De Macoris
07.2009 - 01.2023
Certification - Trauma Relief Certification
Back2Back Ministry
Certification - Strengths@Work Course
Bold Move
BBA - Marketing
Universidad Central Del Este
Similar Profiles
Hector G. MoralesHector G. Morales
Sunday School Teacher at Iglesia Evangelica BautistaSunday School Teacher at Iglesia Evangelica Bautista
Joel A. Puello ReyesJoel A. Puello Reyes
Pastor/President at Iglesia Bautista Cristiana De Baní INC.Pastor/President at Iglesia Bautista Cristiana De Baní INC.
Zachary HolzgrafeZachary Holzgrafe
Youth Pastor at Iglesia Bautista De La Bahia Del MontereyYouth Pastor at Iglesia Bautista De La Bahia Del Monterey