Ana Ricardo
Dalton,GA
Summary
Reliable administrative assistant with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Overview
14
14
years of professional experience
Work History
Secretary/Administrative Assistant
Iglesia Bautista Evangelica De Macoris
2009.07 - 2023.01
- Managed and responded up to 10 clientele inquiries through phone and email daily, including bilingual support in English and Spanish.
- Provided clerical support and maintained neat reception area to enhance company's image.
- Actively worked to gain customer trust by providing accurate information and resolving concerns promptly.
- Collaborated with management and staff to increase customer satisfaction, and trained new personnel on company procedures and services.
- Exhibited professionalism in customer interactions, fostering empathetic relationships.
- Took initiative in enhancing team efficiency and productivity through operational improvements, and ensured clean and orderly work environment.
- Managed product replacements and follow-through on critical escalations to enhance customer retention.
Community Outreach Ministry Assistant
Mercy Workshop
2012.01 - 2022.12
- Worked with up to 2 community organizations, missions groups, and members to expand outreach for 5-7 days.
- Participated in outreach with special service health care facilities, community-based organizations, advocacy groups.
- Maintained collaborative relationships with community groups and community leaders by supporting local initiatives and events.
- Attended training programs, modules, workshops and seminars to keep up-to-date on project objectives and new policies or procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Certification - Trauma Relief Certification
Back2Back Ministry
Mason, OH01.2016
Certification - Strengths@Work Course
Bold Move
Greenville, SC05.2015
BBA - Marketing
Universidad Central Del Este
San Pedro De Macoris, Rep Dom06.2011
Skills
- Strong leadership skills
- Friendly interpersonal communication ability
- Professional and efficient organizational skills
- Driven and capable to enact change in workplace
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Community Outreach Ministry Assistant
Mercy Workshop
2012.01 - 2022.12
Secretary/Administrative Assistant
Iglesia Bautista Evangelica De Macoris
2009.07 - 2023.01
Certification - Trauma Relief Certification
Back2Back Ministry
Certification - Strengths@Work Course
Bold Move
BBA - Marketing
Universidad Central Del Este
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