Anaida Dias
Goa
Summary
Proactive and results-focused professional with experience across HR, education, and customer service. Skilled in operations, coordination, and people engagement. Open to new opportunities and willing to relocate to contribute effectively and grow professionally.
Overview
4
4
years of professional experience
Work History
HR Executive
Lets Go Maldives Pvt. Ltd.
06.2025 - Current
- Structured compensation and benefits according to market conditions and budget demands.
- Directed hiring and onboarding programs for new employees.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Hired expat and local staff across corporate and hospitality divisions.
- Conducted over 100+ interviews across Dubai, China, Sri Lanka, and India.
- Screened resumes, coordinated with management, and issued job offers/contracts.
- Delivered onboarding programs and integrated employees into the company culture.
Home Room Facilitator
Sunshine Worldwide School
04.2024 - 03.2025
- Collaborated with colleagues to enhance curriculum and teaching methods.
- Implemented classroom management strategies to maintain a positive learning environment.
- Assisted in assessing student progress through various evaluation tools.
- Communicated regularly with parents about student performance and behavior.
- Facilitated group activities to promote teamwork and social skills among students.
- Organized school events to foster community involvement and student engagement.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
IT Recruiter
91HR
06.2022 - 07.2023
- Coordinated with IT team leaders to forecast hiring needs and align with departmental goals.
- Sourced and screened candidates for technical positions using platforms like LinkedIn, Naukri, Shine.com, and Ciepal, as well as local job fairs.
- Conducted applicant shortlisting and prepared candidate portfolios for client review.
- Used Boolean search techniques and other strategies to identify qualified talent.
- Achieved and exceeded the 3-month hiring target by successfully closing key roles, including Project Manager.
- Created detailed job descriptions tailored to specific roles and coordinated with client companies to schedule and conduct interviews.
Customer Service Representative
Teleperformance- Flipkart
04.2021 - 06.2022
- Maintained a 95%+ quality rating, earning Employee of the Month awards.
- Resolved escalations by coordinating with cross-functional teams.
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to improve service delivery processes.
- Resolved escalated customer complaints through effective communication and conflict resolution skills.
Education
Master of Arts - Psychology
Nirmala Institute of Education
India08-2021
Bachelor of Arts - Economics & Psychology
Carmel Colleges of Arts, Science & Commerce For Women
India04-2019
Skills
- HR operations and documentation
- Time management and multitasking
- Confidentiality and data handling
- Professional communication
- Team collaboration and coordination
- Training and Onboarding
- Problem-solving and conflict resolution
Accomplishments
- Awarded Employee of the Month (2023) at 91HR for employee of the month
- Elected as Discipline Secretary for the academic year 2017–18
- Awarded distinction in the arts stream by the Goa Board
- Elected as Cultural Secretary for the academic year 2015–16
- Participated in all-India I.T. Quiz (AISECT) and obtained an A+ grade
Languages
English
Timeline
HR Executive
Lets Go Maldives Pvt. Ltd.
06.2025 - Current
Home Room Facilitator
Sunshine Worldwide School
04.2024 - 03.2025
IT Recruiter
91HR
06.2022 - 07.2023
Customer Service Representative
Teleperformance- Flipkart
04.2021 - 06.2022
Master of Arts - Psychology
Nirmala Institute of Education
Bachelor of Arts - Economics & Psychology
Carmel Colleges of Arts, Science & Commerce For Women