Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Anaida Dias

Anaida Dias

Goa

Summary

Proactive and results-focused professional with experience across HR, education, and customer service. Skilled in operations, coordination, and people engagement. Open to new opportunities and willing to relocate to contribute effectively and grow professionally.

Overview

4
4
years of professional experience

Work History

HR Executive

Lets Go Maldives Pvt. Ltd.
06.2025 - Current
  • Structured compensation and benefits according to market conditions and budget demands.
  • Directed hiring and onboarding programs for new employees.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Hired expat and local staff across corporate and hospitality divisions.
  • Conducted over 100+ interviews across Dubai, China, Sri Lanka, and India.
  • Screened resumes, coordinated with management, and issued job offers/contracts.
  • Delivered onboarding programs and integrated employees into the company culture.

Home Room Facilitator

Sunshine Worldwide School
04.2024 - 03.2025
  • Collaborated with colleagues to enhance curriculum and teaching methods.
  • Implemented classroom management strategies to maintain a positive learning environment.
  • Assisted in assessing student progress through various evaluation tools.
  • Communicated regularly with parents about student performance and behavior.
  • Facilitated group activities to promote teamwork and social skills among students.
  • Organized school events to foster community involvement and student engagement.
  • Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.

IT Recruiter

91HR
06.2022 - 07.2023
  • Coordinated with IT team leaders to forecast hiring needs and align with departmental goals.
  • Sourced and screened candidates for technical positions using platforms like LinkedIn, Naukri, Shine.com, and Ciepal, as well as local job fairs.
  • Conducted applicant shortlisting and prepared candidate portfolios for client review.
  • Used Boolean search techniques and other strategies to identify qualified talent.
  • Achieved and exceeded the 3-month hiring target by successfully closing key roles, including Project Manager.
  • Created detailed job descriptions tailored to specific roles and coordinated with client companies to schedule and conduct interviews.

Customer Service Representative

Teleperformance- Flipkart
04.2021 - 06.2022
  • Maintained a 95%+ quality rating, earning Employee of the Month awards.
  • Resolved escalations by coordinating with cross-functional teams.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Collaborated with team members to improve service delivery processes.
  • Resolved escalated customer complaints through effective communication and conflict resolution skills.

Education

Master of Arts - Psychology

Nirmala Institute of Education
India
08-2021

Bachelor of Arts - Economics & Psychology

Carmel Colleges of Arts, Science & Commerce For Women
India
04-2019

Skills

  • HR operations and documentation
  • Time management and multitasking
  • Confidentiality and data handling
  • Professional communication
  • Team collaboration and coordination
  • Training and Onboarding
  • Problem-solving and conflict resolution

Accomplishments

  • Awarded Employee of the Month (2023) at 91HR for employee of the month
  • Elected as Discipline Secretary for the academic year 2017–18
  • Awarded distinction in the arts stream by the Goa Board
  • Elected as Cultural Secretary for the academic year 2015–16
  • Participated in all-India I.T. Quiz (AISECT) and obtained an A+ grade

Languages

English

Timeline

HR Executive

Lets Go Maldives Pvt. Ltd.
06.2025 - Current

Home Room Facilitator

Sunshine Worldwide School
04.2024 - 03.2025

IT Recruiter

91HR
06.2022 - 07.2023

Customer Service Representative

Teleperformance- Flipkart
04.2021 - 06.2022

Master of Arts - Psychology

Nirmala Institute of Education

Bachelor of Arts - Economics & Psychology

Carmel Colleges of Arts, Science & Commerce For Women

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Anaida Dias