Ana Maria Solis Tapia
Acworth,GA
Summary
Customer-focused professional with experience at Bath & Body Works, skilled in engaging customers, resolving concerns, and delivering high quality service. Proven ability to exceed sales goals through effective product recommendations and support of visual merchandising. Fast paced retail environment.
Overview
3
3
years of professional experience
Work History
Seasonal Sales Associate
Bath & Body Works
08.2024 - 02.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Greeted customers and provided outstanding customer service.
Production Worker
Preferred Personnel Solutions
07.2022 - 08.2023
- Took on additional shifts during peak work periods to keep projects on schedule.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
- Assembled products according to changing daily work orders and specific customer needs.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Prepared reports and technical documentation of day-to-day production processes.
- Reviewed production schedules and streamlined processes.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Inspected products and machines to maintain quality and efficiency.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Education
High School Diploma -
Kennesaw State University
Kennesaw, GA05-2028
High School Diploma -
Etowah High School
Woodstock, GA05-2024
Skills
- Stocking and receiving
- Flexible schedule
- Cash handling
- Customer engagement
- Problem-solving skills
- Multi-tasking strength
- Product recommendations
- Listening skills
- POS system operation
- Inventory control
- Teamwork and collaboration
- Time management
- Inventory tracking
- Exceeds sales goals
- Merchandise display
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Seasonal Sales Associate
Bath & Body Works
08.2024 - 02.2025
Production Worker
Preferred Personnel Solutions
07.2022 - 08.2023
High School Diploma -
Kennesaw State University
High School Diploma -
Etowah High School