Ana Paula Arthur
Fairburn
Summary
Results-driven product Manager with a background in executive operations, multilingual communication, and federal-level interpretations. Proven success in managing customer-facing services, coordinating cross-functional teams and delivering impactful solutions in high-pressure environments. Fluent in Portuguese, Spanish and English, with strong skills in bridging technical development, user experience, and business objectives.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Georgia Power
09.2025 - Current
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries using CRM software to ensure accurate and timely responses.
- Trained new team members on company policies and customer service protocols to enhance performance.
- Implemented feedback mechanisms to improve service delivery and client satisfaction rates.
Member Associate
PS ATL
11.2024 - 08.2025
- Dedicated and proactive member associate with over 5 years of experience in customer service and member relations.
- Skilled in effectively managing member inquiries, resolving concerns, and fostering positive relationships.
- Proven ability to communicate clearly and professionally with diverse populations in various settings.
- Experienced in utilizing membership management software to maintain accurate member records and streamline operations.
- Coordinate closely with airlines partners TSA and CBP to enhance the members experience.
- Resolve client's concern with discretion, professionalism, and efficiency.
Portuguese Interpreter
TBI Airport Management
09.2023 - 10.2024
- Detail-oriented Portuguese Interpreter with over 5 years of experience in technical and legal settings.
- Skilled in providing precise interpretation services for diverse audiences, ensuring clarity and understanding.
- Experienced in translating complex documents, maintaining cultural nuances and integrity in the messaging.
- Strong ability to work under pressure during high-stakes meetings and conferences, fostering effective communication.
- Acted as liaison between federal agencies (CBP, FBI) and fore
- Enabled successful completion of international projects by providing linguistic support to project teams working across language barriers.
Customer Experience Strategist
TBI Airport Management. Atlanta International
09.2023 - 10.2024
- Proven track record in leveraging data analytics to enhance customer satisfaction and loyalty.
- Dynamic Customer Experience Strategist with over 10 years of experience in designing and implementing customer-focused programs.
- Skilled in cross-functional collaboration to align business goals with customer needs and expectations.
- Strong background in utilizing customer feedback to drive continuous improvement in service delivery.
Product Manager
Ponta view hotel
07.2017 - 02.2023
- Dynamic Product Manager with over 5 years of experience in leading cross-functional teams to deliver innovative digital products.
- Skilled in agile methodologies and product lifecycle management, ensuring timely and budget-compliant delivery.
- Proven ability to translate customer insights into product requirements and enhance user experience.
- Exceptional analytical skills with a strong ability to assess market trends and identify growth opportunities.
- Demonstrated success in launching multiple products that have achieved significant market penetration.
Education
High School Graduate -
Josina Machel
02.2019
Associate of Applied Science - Executive And Administrative Secretary
TECNICOL
Mozambique11-2018
Skills
- Business Administration
- Human resources support
- Customer Relationship Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Public Speaking
- Translation & Interpretation
- Document preparation
- Strong organizational skills
- Detail-oriented
- Document handling
- Customer service
- Effective problem solving
- Analysis
- Communication
- Leadership
- Negotiation
- Strategy
LANGUAGES
Portuguese | Native
French | Native
Spanish | Advanced
English | Advanced
Timeline
Customer Service Representative
Georgia Power
09.2025 - Current
Member Associate
PS ATL
11.2024 - 08.2025
Portuguese Interpreter
TBI Airport Management
09.2023 - 10.2024
Customer Experience Strategist
TBI Airport Management. Atlanta International
09.2023 - 10.2024
Product Manager
Ponta view hotel
07.2017 - 02.2023
High School Graduate -
Josina Machel
Associate of Applied Science - Executive And Administrative Secretary
TECNICOL