Ana Paula Arthur
AWS
Fairburn
4
Languages
1
Certification
10
years of professional experience
Dynamic professional with a background in data engineering and customer service. Skilled in bilingual communication and customer relations, with experience in implementing data pipelines and collaborating across teams to optimize database performance and operational efficiency.
Work History
AWS Data Engineer
1 Month- Spearheaded development of data pipelines utilizing AWS Glue to enhance data transformation efficiency.
- Assisted in the implementation of rack landing strategies within the infrastructure delivery team.
- Collaborated with team members on database management using Amazon RDS for optimized performance.
- Learned to implement AWS Lambda functions for serverless computing tasks and automation.
Customer Service Representative
1 Year 9 Months- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted customers with account management, ensuring accurate information and timely updates.
- Utilized CRM systems to track interactions, enhancing customer experience and service efficiency.
- Collaborated with team members to streamline processes, improving response times for customer support.
Portuguese Translator & Interpreter
3 Years 7 Months- Facilitated effective communication between Portuguese-speaking clients and airport staff.
- Delivered precise real-time translations for Customs and Border Protection, prioritizing the protection of sensitive data.
- Developed and maintained glossaries to ensure consistency in terminology across projects.
- Trained junior translators on best practices in translation and interpretation techniques.
Assistant Manager
4 Years- Managed daily operations to ensure exceptional guest satisfaction and service quality.
- Trained and mentored staff to enhance performance and operational efficiency.
- Developed and implemented standard operating procedures for hotel departments.
- Collaborated with management to optimize resource allocation and reduce waste.
Education
Associate of Applied Business - Business Administration
Skills
CloudFormation templates
Data modeling techniques
Python programming
Infrastructure automation
customer relations
Bilingual communication proficiency
Certification
- First Aid/CPR Certified
- EHS - Environmental Health and Safety Professional
Languages
English
Native or Bilingual
Spanish
Full Professional
French
Full Professional
Portuguese
Native or Bilingual
Timeline
AWS Data Engineer
AWS
07.2026 - CurrentRead More
Customer Service Representative
Georgia Power
09.2024 - 06.2026Read More
Portuguese Translator & Interpreter
TBI Airport Management
02.2021 - 09.2024Read More
Assistant Manager
Ponta View Hotel
01.2017 - 01.2021Read More
Tecnicol
Associate of Applied Business from Business Administration
Read More