Anastasia Baptist
STATHAM
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of post-secondary education
14
14
years of professional experience
Work History
VBS Volunteer
1025 Church
Statham
05.2026 - Current
- Organized materials and supplies for Vacation Bible School activities.
- Assisted in setting up classrooms and activity stations for children.
- Led small group discussions and activities for participants.
- Encouraged positive interactions between children by providing supervision at all times.
- Assisted children in development of social, communication and problem-solving skills.
Volunteer VBS
Bethlehem First United Methodist Church
Bethlehem
05.2025 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Facilitated group discussions to encourage children's spiritual growth and understanding.
- Supervised children during playtime and educational activities.
Customer Service Representative
Northside Hospital
Lawrenceville
02.2012 - 09.2021
- Responded to customer concerns with empathy and professionalism.
- Collaborated with medical staff to resolve patient issues efficiently.
- Managed high call volumes while maintaining service quality standards.
- Trained new staff on customer service protocols and best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service in high-volume call center environment.
Cashier Team Lead
Northside Hospital
Duluth
04.2015 - 10.2017
- Supervised cashier team to ensure efficient customer service and operations.
- Managed daily cash flow and performed accurate cash reconciliations.
- Assisted customers with ticket purchases and event inquiries.
- Sorted and organized incoming mail for accurate distribution.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked and trained with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prepared monthly financial statements for management review and decision-making support.
- Reviewed and validated journal entries to maintain integrity of financial records.
- Prepared financial statements for internal and external reporting purposes.
Financial Services Representative
Northside Hospital
Duluth
05.2014 - 07.2017
- Assisted patients with financial inquiries and insurance verification processes.
- Educated patients on payment options and financial assistance programs.
- Maintained accurate patient financial records in electronic systems.
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
- Provided accurate cash register operations, including accepting payments and providing change.
- Issued receipts, refunds, credits or change due to customers.
Education
Bachelor of Science - Psychology
Georgia Gwinnett College
Lawrenceville, GA 08.2007 - 12.2010
Skills
- Call center operations
- Financial assistance education
- Microsoft office expertise
- Customer transactions
- Inventory management
- Financial reporting
- Coaching and mentoring
- Curriculum development
- Cultural history
- Skill building
- Parent-teacher communication
- Peer mentoring
Timeline
VBS Volunteer
1025 Church
05.2026 - Current
Volunteer VBS
Bethlehem First United Methodist Church
05.2025 - Current
Cashier Team Lead
Northside Hospital
04.2015 - 10.2017
Financial Services Representative
Northside Hospital
05.2014 - 07.2017
Customer Service Representative
Northside Hospital
02.2012 - 09.2021
Bachelor of Science - Psychology
Georgia Gwinnett College
08.2007 - 12.2010