A'navia Johnson
Jonesboro,GA
Summary
Dynamic management professional with a proven track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Expertise in fostering a collaborative environment that drives team performance and achieves operational goals. Highly reliable and adaptable to changing demands, emphasizing effective leadership and communication skills. Committed to continuous improvement and delivering exceptional results in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Shift Manager
McDonald's
06.2015 - Current
- Supervised team members and coordinated daily operations to maintain high standards of service and customer satisfaction.
- Conducted regular inspections to ensure food safety and sanitation compliance, maintaining high-quality standards.
- Coordinated inventory oversight, employee training initiatives, and scheduling to optimize customer service delivery.
- Investigated and resolved customer inquiries, contributing to operational efficiency in food production.
- Trained and mentored team members on customer service standards and operational procedures.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Monitored financial transactions to ensure accuracy in cash handling procedures.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Inventory Control ASP
Kroger Fulfillment Center
08.2023 - 02.2025
- Ensured precise inventory management and effective product tracking to optimize distribution operations.
- Ensured accuracy in shipment verification and maintained comprehensive inventory records to support operational efficiency.
- Executed safe equipment handling to support achievement of operational objectives.
- Fostered a positive environment through respectful interactions and readiness to support team members.
- Supported operational efficiency and productivity through seamless teamwork and communication.
- Managed documentation processes to recognize discrepancies and ensure prompt resolution actions.
Assistant Store Manager
Family Dollar
07.2020 - 09.2021
- Supervised daily store operations, ensuring optimal customer service and team performance.
- Developed employee schedules to ensure adequate coverage during peak hours while managing labor costs effectively.
- Conducted regular audits of store compliance with company policies, enhancing overall operational standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
High School Diploma -
Douglas County High School
Douglasville, GA05.2014
Skills
- Cash flow oversight
- Strategic decision-making
- Customer service expertise
- Workforce development
- Workplace hazard management
- Employee engagement
- Timely and trustworthy
- Process implementation and oversight
- Team building
Timeline
Inventory Control ASP
Kroger Fulfillment Center
08.2023 - 02.2025
Assistant Store Manager
Family Dollar
07.2020 - 09.2021
Shift Manager
McDonald's
06.2015 - Current
High School Diploma -
Douglas County High School