Anayia Morris
Columbus
Summary
Customer service representative with 5+ years of experience in call centers, healthcare, and customer-facing roles. Experienced handling high-volume inbound and outbound calls, scheduling appointments, and helping customers resolve issues quickly and efficiently. Strong communication skills with the ability to follow scripts, stay organized, and meet daily performance goals in fast-paced and remote environments.
Overview
8
8
years of professional experience
Work History
Armed Security Officer
Securitas Security Services USA
11.2023 - 04.2025
- Responded to incidents, complaints, and emergencies while providing excellent customer service
- Handled inquiries from employees and visitors both in person and via phone
- Monitored systems, documented reports, and maintained detailed logs using Microsoft tools
- Used de-escalation techniques to resolve conflicts and support customer satisfaction
- Adapted quickly to new systems and maintained performance in fast-paced environments
Customer Service Representative
Chime Solutions
11.2022 - 04.2025
- Assisted customers and healthcare providers with insurance claims, coverage, and benefits inquiries
- Managed high-volume inbound calls while maintaining accuracy and professionalism
- Documented customer interactions in internal systems and followed up on escalated cases
- Routed calls efficiently to appropriate departments to ensure timely resolution
- Contributed to improvements in call scripts and customer service processes
Medical Office Assistant
Neighborhood Health Care
02.2022 - 06.2023
- Managed high-volume inbound calls, scheduling, and patient inquiries
- Verified insurance, processed copays, and explained coverage details clearly
- Updated patient records and maintained HIPAA compliance
- Coordinated appointments and resolved scheduling conflicts
- Provided empathetic, clear communication to patients and families
Front Desk Representative
Duncanville Fieldhouse
08.2021 - 04.2022
- Provided customer service via phone, email, and in person
- Scheduled appointments, processed payments, and maintained records
- Assisted with membership sales and account updates
- Worked remotely on weekends handling customer inquiries
- Used Microsoft tools to manage schedules and administrative tasks
Operations Lead
FedEx:Ground
02.2020 - 07.2021
- Supervised staff, trained new employees, and resolved customer-related issues
- Ensured timely processing and shipment accuracy under tight deadlines
- Reviewed work orders and coordinated operations to meet performance goals
- Demonstrated leadership, problem-solving, and multitasking abilities
Customer Service Representative
ADP
07.2018 - 01.2020
- Handled customer inquiries via phone, email, and chat in a call center environment
- Processed orders, refunds, and account updates accurately
- Used CRM systems to track interactions and maintain records
- Resolved complaints and consistently met performance metrics
Cashier/Customer Service Associate
Kroger
06.2017 - 12.2018
- Assisted customers with purchases, inquiries, and issue resolution
- Handled cash transactions and balanced registers accurately
- Delivered fast, friendly service in a high-volume environment
Education
High School Diploma -
Duncanville Highschool
Dallas, TX05-2019
Skills
- Remote Customer Support
- Call Center Operations (Inbound/Outbound)
- CRM Systems & Data Entry
- Phone, Email & Chat Support
- Conflict Resolution & De-escalation
- Insurance Verification & Healthcare Support
- Microsoft Office (Word, Excel, Scheduling)
- Communication & Multitasking
- Problem Solving & Customer Satisfaction
- Inbound & Outbound Calling
- Call Center Metrics & Goals
Timeline
Armed Security Officer
Securitas Security Services USA
11.2023 - 04.2025
Customer Service Representative
Chime Solutions
11.2022 - 04.2025
Medical Office Assistant
Neighborhood Health Care
02.2022 - 06.2023
Front Desk Representative
Duncanville Fieldhouse
08.2021 - 04.2022
Operations Lead
FedEx:Ground
02.2020 - 07.2021
Customer Service Representative
ADP
07.2018 - 01.2020
Cashier/Customer Service Associate
Kroger
06.2017 - 12.2018
High School Diploma -
Duncanville Highschool