- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Getting involved in local advocacy groups to promote positive change in the community
- Community Cleanup
- Environmental Stewardship
Anderson Frimpong
Lawrenceville
Summary
Experienced business professional with a strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make a significant impact in driving business success and fostering team growth.
Overview
12
12
years of professional experience
Work History
Owner Operator
KAFTIME LLC
01.2024 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Delivering goods and services safely and on time
Warehouse Associate
Amazon Sortation Center
03.2022 - 06.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Customer Service Executive
Ghana Travel Consultancy
04.2020 - 01.2022
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Ensured all passport applications are accurate, mailed to the embassy, and mailed to customers after visa approval
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients' needs while adhering to company policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Coached and mentored junior team members, contributing to their professional growth and development.
Fleet Manager
Avis Rent A Car Ghana
03.2016 - 09.2019
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested that maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management, and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Maintained accurate driver information for delivery scheduling.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
Customer Service Executive/ Voice Commercial
Vodafone Ghana Limited
03.2014 - 01.2017
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to the supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Official voice over artist for all commercials for the company
Education
Bachelor of Arts - Development Communication
African University College of Communication
Accra, Ghana12-2018
Associate of Arts - Film And Video Production
Ghallywood Film Academy
Ada, Ghana 11-2012
No Degree - Broadcast Journalism
Professional Institute of Journalism
Accra, Ghana 05-2013
Skills
- Operations management
- Documentation and reporting
- Business planning
- Transporting of goods and services
- Sales negotiation
- Personnel management
- Negotiation
- Relationship management
- DOT compliance
- Marketing strategy development
- Marketing expertise
- Business operations management
- Risk management
Accomplishments
- Collaborated with team of six in the development of youth involved in drug abuse in a community.
- Supervised a team of 23 staff members.
Interests
Timeline
Owner Operator
KAFTIME LLC
01.2024 - Current
Warehouse Associate
Amazon Sortation Center
03.2022 - 06.2024
Customer Service Executive
Ghana Travel Consultancy
04.2020 - 01.2022
Fleet Manager
Avis Rent A Car Ghana
03.2016 - 09.2019
Customer Service Executive/ Voice Commercial
Vodafone Ghana Limited
03.2014 - 01.2017
Bachelor of Arts - Development Communication
African University College of Communication
Associate of Arts - Film And Video Production
Ghallywood Film Academy
No Degree - Broadcast Journalism
Professional Institute of Journalism
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