Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Andre Woodbine

Client Executive
Atlanta

Summary

Strategic Business Development Manager with a proven ability to drive market expansion across MDU, MTU, and commercial portfolios by securing infrastructure access and enabling high-speed internet deployment. Skilled in building lasting relationships with property stakeholders to negotiate Building Access and Marketing Agreements that position Verizon as the preferred service provider. Expert in leveraging relationships to increase Verizon's market share. Collaborative leader who partners cross-functionally with engineering, sales, and marketing teams to optimize customer acquisition efforts and enhance Verizon’s footprint in competitive urban markets.

Overview

13
13
years of professional experience
7
7
years of post-secondary education

Work History

Business Development Manager - Client Executive

Verizon
08.2024 - Current
  • Spearheading Verizon;s expansion into Multi-Dwelling Units, Multi-Tenant Units and commercial properties in Atlanta by securing Building Access Agreement (BAA)
  • Build and manage a high-value pipeline of qualified properties
  • Negotiate and close BAAs resulting in increased Verizon marketing penetration and laying groundwork for customer acquisition
  • Develop strong relationships with property owner, managers and developers to position Verizon's service offering
  • Collaborate cross-functionally with engineering and construction teams to facilitate site survey, ensure infrastructure viability and align deployment timelines with property needs
  • Partner with Sales/ Marketing Client Executives to launch on-site marketing and sales events to convert residents to subscribers

5G Home Client Executive VEC-VCG Chl Mgt

Verizon
12.2021 - 08.2024
  • Implemented strategies to drive traffic and sales within the MDU market, focusing on 5G Home services and Verizon Wireless plans.
  • Executed effective cross-channel campaigns, consistently exceeding expectations in sales targets.
  • Fostered strong relationships with leasing agents, MDU property owners, and managers to drive subscriber base.
  • Led team in executing strategic plans to enhance resident and staff awareness of 5G Home services.
  • Managed over 500 MDUs within Atlanta, expanding marketing presence and establishing lasting partnerships.
  • Actively engaged in field sales activities, overseeing negotiations of key deals and ensuring successful outcomes.
  • Collaborated with South East vendor manager to optimize strategies, enhance team performance, and drive growth.
  • Partnered with local retail managers to strategically tackle customer objectives and ultimately drive growth in Atlanta and greater Georgia market.
  • Utilized tools and resources like Canvas, Module Management Tool, VzStac, and ACP collateral to enhance sales processes.
  • Demonstrated expertise in MDU and wireless/broadband technology, contributing to business growth and market positioning.

Fios Client Executive VEC-VCG Chl Mgt

Verizon
05.2019 - 12.2021
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Focus on improving individual and team related objectives as well as meet or exceed corporate metrics for efficient productivity.
  • Work to attain maximum profits, sales, return on investment, market share, guest goodwill and customer satisfaction.
  • Built high performance team with use of time management, prioritization, and organizational skills.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
  • Analyzed account details such as usage, Cancel data and client comments to enhance understanding of Fios Product's effectiveness and understand client needs.
  • Increased longevity of Multi-Dwelling Unit Property accounts by providing individualized customer service and developing relationships with account holders.
  • Capitalized on emerging trends in customer preferences and telecommunication marketplaces when developing and implementing targeted solutions.
  • Contributed to annual revenue of $34.7 Billion (2020) by selling Fios services and developing new accounts.
  • 2019 Internet Units Gross Adds to Bill was 107% YTD
  • 2019 Video Unit Gross Adds to Bill121% YTD
  • 2020 Gross Adds to Bill 98% despite lockdown's
  • 2020 Video Disconnect 108% and Internet Disconnect 105% exceeding both targets
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.

Call Center Supervisor

Verizon
05.2017 - 05.2019
  • Consumer Markets.
  • Lead team of 15-20 Customer Services/Sales Representatives.
  • Create innovative incentives to drive sales culture.
  • Significantly improved Key Performance Indicators - 810 bps improvement in Fios Internet Close Rate Q217 to Q318.
  • Achieved recognition for boosting key revenue drivers - 630 bps improvement in Fios Gigabit Attach Rate Q217 to Q318.
  • Spearheaded digital and audio recognition indicators for specific revenue drivers to boost morale in office.
  • Coordinated visuals for new Fios TV App enhancements and for Verizon credo.
  • Improved efficiencies by driving tool utilization - 97 second improvement per call Q217 - Q318.
  • Manage performance of employees (including setting objectives assessing performance, coaching for improve and if necessary placing employees on performance improvement pans, and recommending disciplinary action)s.
  • Establish clear roles and responsibilities, track and manage team/individual performance in unionized environment.
  • Train, coach and counsel employees.
  • Develop representatives on opportunities to lead to success.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Interpreted management directives to define and document administrative staff processes.
  • Collaborated with training team to maintain Sales Representative product support and certification training initiatives.
  • Executed Monthly Performance Plans with representatives to to identify production gaps.

Sales Representative

Verizon
08.2014 - 05.2017
  • Consumer Markets.
  • Meet or exceed corporate sales objectives through identify customers’ needs to proactively sell broadband, entertainment and telecommunications products and services.
  • Respond to customer requests for products and services including installation, disconnection and changes account balances and offer relevant products and services.
  • Resolve customer inquiries on billing, rates adjustments service and policy issues.
  • Managed over 50 customer calls per work day
  • Establish, update and retrieve customer services data.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Helped resolve client problems quickly with superior customer service.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.

Team Leader

Target
03.2012 - 08.2014
  • Time Management.
  • Focus on improving individual and team related objectives as well as meet or exceed corporate metrics for efficient productivity, Target.
  • Hiring, managing 150-400 team members and motivating team to increase sales.
  • Work to attain maximum profits, sales, return on investment, market share, guest goodwill and team member satisfaction.
  • Drove Electronics department to number 1 in sales for company with sales of $4,371,493 which is 6.3% over company sales year to date.
  • Drove Sporting Goods department sales rank to 32 for company which is up 9.9% from last year, over district by 6.4% and company as whole by 4.4%.
  • As leader on duty respond to all guest and team member concerns, questions, and complaints and comments.
  • Carry out store opening and closing procedures and ensuring all Target property and personnel are secure.
  • Manage inventory, manage budget, control expense while maximizing profitability.
  • Develop team members from promotional opportunities Temp Merchandise Flow Supervisor Victoria’s Secret.
  • Drove total store results with specific ownership for merchandise flow and brand guide processes.
  • Ensured back room was organized to standard and processes were followed to drive efficient flow of product to sales floor.
  • Assisted in store opening and closing procedures as necessary.
  • Executed workforce management functions; including punch guarding and flexing payroll as needed.
  • Built high performance team with use of time management, prioritization, and organizational skills.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.

Education

Bachelors of Arts - Economics

Pennsylvania State University
State College, PA
01.2009 - 08.2011

Bachelors of Science - Criminal Justice

Pennsylvania State University
State College, PA
08.2006 - 12.2010

Skills

    Strategic Planning

    Staff Management

    Brand Management

    Vendor management

    Client engagement and assistance

    Goals and performance

    Client rapport

    Relationship building and management

    Territory Management

    Tactical planning

    Solution development

    Networking strength

    Sales expertise

Interests

Blockchain Technology

IoT

Cloud Computing

Big Data

Timeline

Business Development Manager - Client Executive

Verizon
08.2024 - Current

5G Home Client Executive VEC-VCG Chl Mgt

Verizon
12.2021 - 08.2024

Fios Client Executive VEC-VCG Chl Mgt

Verizon
05.2019 - 12.2021

Call Center Supervisor

Verizon
05.2017 - 05.2019

Sales Representative

Verizon
08.2014 - 05.2017

Team Leader

Target
03.2012 - 08.2014

Bachelors of Arts - Economics

Pennsylvania State University
01.2009 - 08.2011

Bachelors of Science - Criminal Justice

Pennsylvania State University
08.2006 - 12.2010

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Andre WoodbineClient Executive