Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Barron

Albany

Summary

Dynamic customer service professional with a proven track record at NexRep, excelling in problem-solving and conflict resolution. Adept at utilizing CRM software to enhance customer satisfaction and streamline operations. Recognized for maintaining high satisfaction scores by effectively addressing complex issues and fostering positive client relationships.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

NexRep
Portland
07.2024 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.

Member Service Representative

Teladoc
01.2023 - 07.2024
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Scheduled and confirmed appointments.

Cook

Turner Job Corps
Albany
02.2020 - 06.2024
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Checked quality of food products to meet high standards.
  • Adhered to food safety standards when storing and preparing foods.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Security Officer Supervisor

Parker Security
Albany
03.2016 - 11.2019
  • Compiled regular reports regarding security operations including staffing levels, incident summaries.
  • Supervised the development of security plans, strategies, and practices for assigned areas.
  • Inspected physical security controls such as locks, gates, fences, lighting, alarm systems.
  • Identified potential threats or risks and developed appropriate solutions to mitigate them.
  • Maintained records of daily activities related to incidents, patrols, alarms.
  • Supervised and authorized entry of employees, visitors or authorized persons.

Education

GED -

Turner Job Corps
Albany, GA
08-2012

Skills

  • Customer service
  • Problem solving
  • Conflict resolution
  • Data entry
  • Call handling
  • CRM software
  • Communication skills

Timeline

Customer Service Representative

NexRep
07.2024 - Current

Member Service Representative

Teladoc
01.2023 - 07.2024

Cook

Turner Job Corps
02.2020 - 06.2024

Security Officer Supervisor

Parker Security
03.2016 - 11.2019

GED -

Turner Job Corps

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Andrea Barron