Summary

Overview

Work History

Education

Skills

Timeline

Andrea Blackwell

Carrollton

Summary

HI. My name is Andrea Blackwell. I am proficient in Microsoft Office, having held this proficiency for five years, and I hold a Microsoft Office Specialist certification. I most recently worked in healthcare claims, with the process of claims for HSA/FSA accounts. In this position, I gained experience in the comprehensive steps of claims processing and the requirements that are needed for the approval of claims and card transactions.

Being a business owner before COVID-19 prepared me to handle a large volume of work and ensure that jobs are completed and invoiced promptly. Deadlines are my specialty. When there is a job to be done by a certain time, I excel and get it done. I maintained the work calendar for the office and communicated that across the team.

Overview

years of professional experience

Work History

Customer Care Specialist

Randstad

Carrollton

02.2024 - 07.2025

Maintained an organized system of records related to customers' HSA/FSA claims.
Analyzed claim records, policy provisions, and other relevant documents to determine the validity of claims.
Resolved customer complaints related to insurance claim processing.
Reviewed customer insurance claims to ensure accuracy and completeness of information.
Assisted customers in filing new insurance claims and provided status updates on existing ones.

Customer Service Specialist

Alight Solutions

09.2023 - 12.2023

Company Overview: Contract with Mutual of Omaha RX with Randstad
Assisted customers with signing up for new prescription plans.
Documented all information provided by customers to assist in choosing the best prescription drug coverage.
Provided each customer with a great customer experience as well as patience and empathy.
This was a large call volume environment during open enrollment season.
Contract with Mutual of Omaha RX with Randstad

Office Manager

Ultra Property Services

01.2012 - 01.2021

Our company contracted primarily with property management companies, so I was always working under deadlines.
When there was a project to get done, we always completed it on time and with integrity.
This job required me to work with Excel, Word, and PowerPoint.
Attention to detail is one of my specialties.
Proficient in Word, Access, and Excel
Able to multitask
Professional

Server

Longhorn

01.2010 - 01.2015

Provided excellent customer service to ensure satisfaction.
Upheld high standards of sanitation by the health department regulations.
Handled money transactions accurately while following company procedures for handling cash payments.

Omni Communications

01.2008 - 01.2010

Call center agents who handled phone lines for multiple businesses, including funeral homes.
Provided empathy.
Handled a large call volume.
Maintained thorough record-keeping.
Maintained a professional standard for all clients.

Customer Service Representative

Kmart

01.2006 - 01.2010

Assembled cash bags for the employees every morning.
Helped the other cashiers if problems arose, or when the prices of items did not ring up correctly.
Provided exceptional customer service to ensure customer satisfaction.
Developed positive relationships with customers through friendly interactions.