Andrea Butler
Atlanta
Summary
Accomplished U.S. Army Veteran with extensive experience in logistics, supply chain management, infrastructure, and systems management. Demonstrated leadership in fast-paced environments, consistently ensuring top-tier staff performance and exceptional service delivery. Skilled in applying innovative strategies to optimize operations, streamline processes, and boost efficiency. A collaborative communicator with a strong track record of building cross-functional relationships and fostering team synergy. Known for managing multiple projects with a keen attention to detail, professionalism, and an unwavering commitment to success.
EXPERIENCED SR. LEVEL PROFESSIONAL Operations Management / Supply Chain / Procurement / Logistics
Overview
24
24
years of professional experience
1
1
Certification
Work History
Outbound Operations Manager
Stord
08.2024 - Current
- Oversaw daily outbound operations for the entire fulfillment center, including both D2C and B2B order fulfillment, ensuring efficiency and accuracy
- Led and developed a high-performing team of 6 Area Managers, 7 Operations Leads, and 103 warehouse associates, driving achievement of critical operational metrics such as Orders Per Hour (OPH), On-Time Shipping (OTIF), and In Full Shipping (OTIF)
- Managed and set all operational KPIs within the outbound function, focusing on optimizing SLA adherence, order productivity, and personnel efficiency
- Strategically planned and managed staffing for 12 individual clients, aligning resources to meet demand while maintaining cost-efficiency
- Collaborated with cross-functional teams including industrial engineering, solutions engineering, customer quality, and implementation teams to drive customer satisfaction and operational excellence
- Worked closely with support teams (HR, Safety, Customer Experience, ICQA, and other operations leaders) to address challenges, ensure smooth operations, and implement improvements
- Identified and resolved operational and personnel issues, ensuring seamless execution of daily activities and fostering a culture of continuous improvement
Inventory Control and Quality Assurance Operations Manager
Stord
10.2023 - 08.2024
- Monitored and assessed quality, inventory integrity, and operational accuracy, providing actionable feedback to the operations management team to drive continuous improvement
- Analyzed customer complaints and defect data, developed targeted action plans, and implemented corrective measures to reduce future incidents and enhance customer satisfaction
- Conducted root cause analysis of inventory deviations, identifying underlying issues and implementing corrective actions to prevent recurrence
- Led and participated in network-wide fulfillment and operations-focused quality initiatives, contributing to company-wide efficiency gains
- Spearheaded process improvement efforts by applying Lean and Six Sigma methodologies to optimize efficiency, boost productivity, and elevate quality standards
- Directed and managed cross-functional continuous improvement projects, collaborating with department managers to achieve organizational goals and streamline operations
- Analyzed key data, performance metrics, and process outcomes to identify improvement opportunities and drive optimization across all areas of operations
Surface Transfer Center Station Manager
Matheson Trucking
04.2023 - 10.2023
- Led a team of 3 Assistant Station Managers, 12 Operations Supervisors, 12 Leads, and 321 hourly employees, ensuring consistent on-time delivery of mail through the Postal Surface Transportation Network
- Strategically planned and managed staff resources to meet the Postal Service's expectation of 100% on-time dispatch performance and 100% distribution accuracy for all mail processed by the Surface Transfer Center (STC)
- Oversaw the operation of a 24/7, 365-day facility, managing the processing of over 400 inbound and outbound mail trips daily to ensure efficient, uninterrupted service
- Monitored daily operations to ensure compliance with administrative policies, safety regulations, contracts, and government guidelines, maintaining a safe and efficient working environment
- Led training efforts to ensure all staff were proficient in mail processing procedures in accordance with the Statement of Work, fostering a skilled and knowledgeable workforce
- Identified, recommended, and implemented operational improvements, actively seeking new business opportunities to enhance efficiency and reduce costs
- Analyzed historical performance data to uncover opportunities for improvement, driving sustained progress and optimizing Key Performance Indicators (KPIs) across operations
Outbound Operations Manager
Walmart eCommerce
04.2021 - 08.2022
- Led a team of 8 Area Managers and 350 hourly associates in Outbound Operations, overseeing multiple production process paths to drive efficiency and meet performance goals
- Implemented an advanced picking cart process, including documented training, daily assessments, and weekly audits, resulting in a 14-unit-per-hour (UPH) increase in picking efficiency and a 19% overall performance improvement across all shifts
- Utilized key network metrics - Units Per Hour (UPH), Labor Planning Tool (LPT), and On-Time Shipment (OTS) - to strategically plan shift volumes based on historical data and network assumptions, optimizing workforce allocation
- Managed the workload and process path performance for 550 associates, ensuring optimal productivity across diverse functional areas of the Outbound Operations
- Directed the operational flow for seven functional areas within Outbound Operations, ensuring seamless execution and adherence to performance targets
- Monitored and optimized productivity while maintaining a high level of customer satisfaction and support across all shifts
- Provided strategic recommendations to the Sr
- Director and AGM on staffing needs, operational adjustments, and process improvements to ensure an efficient, customer-focused operation
- Defined, tracked, and evaluated Key Performance Indicators (KPIs) to assess shift performance and drive continuous improvements
Outbound Area Manager
Walmart eCommerce
10.2020 - 04.2021
- Supervised and managed a team of 300-550 associates in the outbound department, ensuring on-time shipment (OTS) and the successful fulfillment of customer orders
- Effectively communicated business needs and goals to individuals and groups, both orally and in writing, ensuring alignment across all levels of the team
- Led and motivated team leads to remove obstacles, fostering a passionate and goal-driven culture that achieved a 99.5% success rate on three designated daily cut-off times
- Developed and mentored associates and leaders by assigning tasks, coordinating workloads, monitoring performance, and providing constructive feedback to enhance skills and drive continuous improvement
- Ensured high-quality customer service while maintaining strict adherence to safety compliance, logistics standards, and company policies, ensuring a safe and efficient working environment
Senior Manager, Senior Supply Sergeant
United States Army
10.2000 - 10.2020
- Built, supported, and led a high-performing team of 35 personnel through effective training, mentoring, and coaching, fostering professional growth and team cohesion
- Leveraged broad industry knowledge and an interdisciplinary perspective to successfully contribute to achieving organizational objectives and enhancing operational performance
- Supervised critical functions, including accounting, inventory control, and financial planning, ensuring efficient and accurate management of resources
- Created an environment conducive to professional development by providing constructive feedback and mentorship, enabling team members to thrive and improve performance
- Supervised and evaluated 14 supply personnel, enhancing life support and sustainment for Operation Inherent Resolve, ensuring mission success
- Held accountability for $10M worth of essential equipment, ensuring its proper management and contributing to the operational success of the Brigade
Education
Master of Business Administration - Supply Chain Management and Logistics
Liberty University
Bachelor of Arts - Transportation and Logistics Management
American Military University
First Sergeant and Commander's Course -
United States Army
Leadership and Management School - Senior Leader Course
United States Army
Team Leadership Training - Advanced Leader Course
United States Army
First-Line Supervisor Training - Basic Leader Course
United States Army
Skills
- Workflow Optimization
- Supply Chain Management
- Production Planning
- Forecasting
- Process Improvement & Implementation
- Profit and Loss Management
- Staff Development
- Excellent Interpersonal and Communication Skills
- Continual Improvement
- Strategic Planning
- Team Development & Engagement
- Interpersonal/Communication Skills
- Warehouse Management Systems
- Automated Manufacturing
- Time Management/Prioritization
- Training & Coaching Skills
- Tableau
- Schafer WMS
Websites
Certification
- Secret Security Clearance, United States Army, Fort Campbell, KY
- Demonstrate Senior Logistician Certification, Laurel, Laurel, MD
- Six Sigma Lean Green Belt Certification (SSLGBC), Downingtown, Downingtown, PA
- Lean Six Sigma White Belt Certification (LSSWBC), Downingtown, Downingtown, PA
Timeline
Outbound Operations Manager
Stord
08.2024 - Current
Inventory Control and Quality Assurance Operations Manager
Stord
10.2023 - 08.2024
Surface Transfer Center Station Manager
Matheson Trucking
04.2023 - 10.2023
Outbound Operations Manager
Walmart eCommerce
04.2021 - 08.2022
Outbound Area Manager
Walmart eCommerce
10.2020 - 04.2021
Senior Manager, Senior Supply Sergeant
United States Army
10.2000 - 10.2020
Master of Business Administration - Supply Chain Management and Logistics
Liberty University
Bachelor of Arts - Transportation and Logistics Management
American Military University
First Sergeant and Commander's Course -
United States Army
Leadership and Management School - Senior Leader Course
United States Army
Team Leadership Training - Advanced Leader Course
United States Army
First-Line Supervisor Training - Basic Leader Course
United States Army
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