ANDREA CASTILLO
Braselton
Summary
Developed strong communication and interpersonal skills in a fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into a new field where these skills can be effectively used and expanded. Friendly and customer-focused with a natural ability to create welcoming environments.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Chick-Fil-A
Buford, GA
11.2025 - Current
- Provided exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed front counter operations efficiently, handling customer orders and transactions accurately.
- Trained new employees on food safety practices and customer interaction techniques to enhance team performance.
- Collaborated with kitchen staff to streamline order fulfillment processes, reducing wait times for guests.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Library Assistant/Library Media Clerk
Seckinger High School
Buford, GA
08.2023 - 05.2026
- Managed library tasks by assisting with book checkouts and organizing materials for easy access.
- Supported a professional environment through clear communication and helpful assistance for students and staff.
- Boosted team cooperation and productivity by providing dependable support and taking initiative.
- Assisted students in locating and utilizing library resources effectively.
- Organized and maintained library collections to enhance accessibility for users.
- Managed circulation desk operations, ensuring timely check-in and check-out of materials.
Barista
Tous Les Jours
Buford, GA
07.2025 - 11.2025
- Prepared and served high-quality beverages consistently to enhance customer satisfaction.
- Maintained cleanliness and organization of the café, ensuring compliance with health standards.
- Collaborated with team members to streamline service processes, improving overall efficiency.
- Trained new baristas on beverage preparation techniques and customer service best practices.
- Interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Student - Business
Seckinger High School
Buford, GA05-2027
Skills
- Strong work ethic
- Customer service
- Problem solving
- Multitasking and organization
- Attention to detail
- Time management
- Clear communication
- Multilingual
- Adaptability and flexibility
- Punctuality and reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front of House Employee
Chick-Fil-A
11.2025 - Current
Barista
Tous Les Jours
07.2025 - 11.2025
Library Assistant/Library Media Clerk
Seckinger High School
08.2023 - 05.2026
High School Student - Business
Seckinger High School