Andrea Daniels
Acworth
Summary
With a proven track record at Huffman Family Eye Care, I excel in delivering exceptional customer service and precision in optical measurements. My ability to adapt and collaborate has driven success in fast-paced environments, showcasing my professionalism and attention to detail. I consistently enhance patient satisfaction and operational efficiency, embodying a commitment to excellence in the optical retail sector.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Licensed Dispensing Optician
Huffman Family Eye Care
12.2018 - Current
- Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
- Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
- Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
- Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
- Managed inventory levels, ordering new products as necessary to maintain optimal stock availability.
- Demonstrated versatility by cross-training in various roles within the practice, contributing to a cohesive team environment.
- Achieved high-quality results with meticulous attention to detail during lens fitting procedures.
- Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision insurance companies to garner payment for optical services.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained safe, clean and organized environment to increase patient comfort.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Running edging and finishing equipment to produce final optical lenses and insuring lenses meets th highest standards and quality.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Performed basic vision testing for new patients.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Tracking daily and monthly sales numbers to help insure growth within the practice.
Licensed Dispensing Optician
Walmart
08.2003 - 10.2018
- Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
- Educated patients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
- Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
- Collaborated with optometrists to ensure seamless patient care and support as needed.
- Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
- Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
- Managed inventory levels, ordering new products as necessary to maintain optimal stock availability.
- Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.
- Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.
- Increased sales revenue by effectively communicating lens technology benefits to customers.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained safe, clean and organized environment to increase patient comfort.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Calling and confirming daily appointments and RX reminders.
Education
High School Diploma -
Jefferson Jr. And Sr. High School
Jefferson, OH05-1987
Skills
- Time management
- Professionalism and ethics
- Retail sales
- Optical measurements accuracy
- Strong communication
- Prescription interpretation proficiency
- Customer service
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Goal setting
Certification
- Eyecare Professional Certification ABO-NCLE Certified
- Licensed Dispensing Optician (LDO) - Georgia
- Licensed Dispensing Optician (LDO) - Ohio
Timeline
Licensed Dispensing Optician
Huffman Family Eye Care
12.2018 - Current
Licensed Dispensing Optician
Walmart
08.2003 - 10.2018
- Eyecare Professional Certification ABO-NCLE Certified
- Licensed Dispensing Optician (LDO) - Georgia
- Licensed Dispensing Optician (LDO) - Ohio
High School Diploma -
Jefferson Jr. And Sr. High School
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