Andrea Demby
Atlanta
Summary
Professional Bartender with experience in large-scale casual/ fine dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Friendly, open and committed to building customer base by providing positive service experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Lead Bartender
Breakfast At Barneys
04.2024 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
Bartender
The Quoin Hotel
12.2022 - 03.2024
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
Bartender
Billionaire Cocktail Lounge
06.2023 - 01.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Completed requisitions to maintain required stock par levels.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Managing Bartender
Breakfast At Blume
07.2022 - 10.2023
- Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Developed innovative cocktail menus that attracted new patrons and increased overall sales.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Collaborated with management to create promotional events that drew in new customers and boosted revenue.
- Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Cultivated an enjoyable atmosphere by curating appropriate music playlists that catered to various demographics visiting the establishment.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Streamlined bar operations by creating efficient systems for drink preparation, order taking, and payment processing.
Bartender
Longhorn Steakhouse
04.2018 - 06.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Marketing Specialist
Capital One
11.2016 - 03.2018
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Managed cross-functional teams to successfully execute product launches and promotional events.
- Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
- Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
- Identified appropriate marketing channels and target customers for campaigns.
Server
Red Lobster
02.2013 - 05.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Bachelor of Arts - Mass Communication
Delaware State University
Dover, DE12.2016
High School Diploma -
Mount Pleasant High School
Wilmington, DE06.2011
Skills
- Menu Memorization
- Food Running
- Basic Accounting
- Suggestive Selling
- Payment Processing
- Beverage Preparation
- Dining Room Management
- ABC Standards
- Creative Mixology
- Liquor, Beer, and Wine Knowledge
- Cost Control
- Inventory Management
Timeline
Lead Bartender
Breakfast At Barneys
04.2024 - Current
Bartender
Billionaire Cocktail Lounge
06.2023 - 01.2024
Bartender
The Quoin Hotel
12.2022 - 03.2024
Managing Bartender
Breakfast At Blume
07.2022 - 10.2023
Bartender
Longhorn Steakhouse
04.2018 - 06.2022
Marketing Specialist
Capital One
11.2016 - 03.2018
Server
Red Lobster
02.2013 - 05.2016
Bachelor of Arts - Mass Communication
Delaware State University
High School Diploma -
Mount Pleasant High School
Similar Profiles
Isabelle McAvoyIsabelle McAvoy
Waitress at Barneys Gourmet HamburgersWaitress at Barneys Gourmet Hamburgers
Hannah ForshaHannah Forsha
Host at Barneys BeaneryHost at Barneys Beanery
Lexxi CrammerLexxi Crammer
Customer Service Representative at Barneys Service CenterCustomer Service Representative at Barneys Service Center