Andrea Lewis-Goss
Lawrenceville,GA
Summary
Experienced with handling customer inquiries and providing effective solutions. Work independently and with a team to deliver consistent, exceptional customer experience. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Overview
8
8
years of professional experience
Work History
Consumer Marketing Specialist
Serta Simmons Bedding
09.2022 - 08.2023
- Provided price quotes, coordinated entire friends and family orders, payments, and shipping for events, ensuring timely and accurate fulfillment.
- Independently resolved issues, reducing managerial intervention and enhancing operational efficiency.
- Streamlined event logistics, minimizing delays and improving overall process efficiency.
- Managed order processing and tracking, maintaining accuracy and timeliness of deliveries.
- Maintain various files and data for SSB and Serta Simmons Dealer Locator for all sales channel.
Customer Care Associate/Product Specialist
Serta Simmons Bedding
08.2019 - 09.2022
- Managed email queues over 50+. Resolved orders and support issues, ensuring high customer satisfaction.
- Processed warranty claims, consistently receiving positive feedback from customers.
- Handled high customer volume calls efficiently, improving response times and service quality.
- Implemented solutions for complex issues, achieving measurable improvements in customer retention.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
Customer Service Associate
Manpower Agency / PENSKE
07.2018 - 08.2019
- Delivered exceptional customer service in a fast-paced setting, ensuring client satisfaction and loyalty.
- Processed Bills of Lading accurately, reducing errors and enhancing operational efficiency.
- Coordinated lost freight procedures, minimizing delays and improving customer trust.
- Processed orders and returns accurately, maintaining consistency in service delivery.
Consumer Care Specialist
PureCare by Fabritech
09.2015 - 01.2018
- Handled high-volume sales/support calls for sleep health products, improving customer satisfaction.
- Managed warranty calls and maintained returns logs, ensuring accurate records and efficient processing.
- Educated customers on product features and benefits to enhance satisfaction and loyalty.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Skills
- Oral & Written Communication Skills
- Problem-solving
- Customer Retention
- Customer order management
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Sales support
Timeline
Consumer Marketing Specialist
Serta Simmons Bedding
09.2022 - 08.2023
Customer Care Associate/Product Specialist
Serta Simmons Bedding
08.2019 - 09.2022
Customer Service Associate
Manpower Agency / PENSKE
07.2018 - 08.2019
Consumer Care Specialist
PureCare by Fabritech
09.2015 - 01.2018
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