Andrea Martinez Sanchez
Lawrenceville,GA
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
C&E HEALTHCARE SOLUTIONS
10.2024 - 04.2025
- Resolved customer inquiries through effective communication, ensuring high satisfaction and service quality.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Assisted in training new team members on best practices for customer engagement and problem resolution.
- Collaborated with cross-functional teams to streamline processes, enhancing overall operational efficiency.
- Conducted follow-up calls to ensure timely resolution of issues and gather feedback for service improvement.
Team Member
Chick-fil-A
10.2023 - 10.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
Front Desk Receptionist
Hotel.
05.2023 - 09.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Assistant
Amazing Grace Paralegal
11.2022 - 03.2023
- Organized and maintained filing systems for documents and records.
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
Customer Service Representative
Sitel Nicaragua
02.2022 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Some College (No Degree) - Accounting
Universidad Centroamericana
NicaraguaHigh School Diploma -
Instituto Loyola
Nicaragua11-2019
Skills
- Customer Service
- Decision-making capabilities
- Teamwork and Collaboration
- Order Preparation
- Attention to Detail
- Computer Skills
- Positive Attitude
- Money Handling
- Clear Communication
- Problem-Solving
- Critical thinking
- Active listening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
C&E HEALTHCARE SOLUTIONS
10.2024 - 04.2025
Team Member
Chick-fil-A
10.2023 - 10.2024
Front Desk Receptionist
Hotel.
05.2023 - 09.2023
Assistant
Amazing Grace Paralegal
11.2022 - 03.2023
Customer Service Representative
Sitel Nicaragua
02.2022 - 08.2022
Some College (No Degree) - Accounting
Universidad Centroamericana
High School Diploma -
Instituto Loyola
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