Andrea McCollum-McGee
Creative Consulting Services
Carnesville
28
years of professional experience
Dedicated Intensive Support Coordinator with a proven track record in client service coordination and tailored support plan development. Excels in documentation, recordkeeping, and time management to enhance client outcomes.
Work History
Intensive Support Coordinator
15 Years 7 Months- Coordinated client services to ensure seamless communication between stakeholders and service providers.
- Developed and maintained comprehensive case management plans tailored to individual client needs.
- Facilitated training sessions for new staff on operational procedures and best practices in support coordination.
- Assessed client progress regularly, adjusting action plans based on feedback and evolving needs.
- Led cross-functional team meetings to align goals, share updates, and resolve client-related challenges.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Direct Support Professional
10 Years 6 Months- Provided individualized support to enhance daily living skills for clients with developmental disabilities.
- Facilitated communication between clients and families, ensuring needs and preferences are accurately addressed.
- Assisted in developing personalized care plans, adapting strategies to meet evolving client requirements.
- Monitored client behavior and progress, documenting observations to inform ongoing care adjustments.
- Coordinated with multidisciplinary teams to ensure comprehensive support aligned with each client's goals.
- Advocated for client rights and access to community resources, fostering independence and empowerment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Paraprofessional
1 Year- Supported classroom activities, enhancing student engagement and learning outcomes.
- Collaborated with teachers to adapt instructional materials for diverse learning needs.
- Assisted in implementing behavioral management strategies, promoting positive classroom environments.
- Facilitated small group instruction, reinforcing key concepts and skills for students.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Supervisor at The Boys and Girls Club
2 Years- Supervised daily operations, ensuring adherence to organizational policies and safety standards.
- Mentored staff, fostering professional development and promoting a positive team culture.
- Developed and implemented engaging programs tailored to youth interests and community needs.
- Collaborated with local organizations to enhance resource availability for club members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed detailed plans based on broad guidance and direction.
Education
Bachelor of Science - Psychology
Skills
Data entry
Documentation and recordkeeping
Report preparation
Time management
Attention to detail
Team collaboration
Verbal and written communication
Inbound phone call handling
Calendar management
Timeline
Intensive Support Coordinator
Creative Consulting Services
01.2011 - CurrentRead More
Direct Support Professional
Avita Community Partner
07.2000 - 01.2011Read More
Paraprofessional
Stephens County School System
05.2000 - 05.2001Read More
Supervisor at The Boys and Girls Club
The Boys and Girls Club
05.1998 - 05.2000Read More
Piedmont College
Bachelor of Science from Psychology
Read More