Andrea Mullins
Albany
Summary
Dedicated Medical Center Representative with strong HIPAA compliance and patient care coordination skills. Committed to ensuring documentation accuracy and providing exceptional customer service.
Overview
9
9
years of professional experience
Work History
Medical Center Representative
Phoebe Putney Memorial Hospital
2024.01 - Current
- Coordinated communication between medical staff and patients, enhancing understanding of healthcare processes.
- Maintained accurate patient records using electronic health record (EHR) systems, supporting efficient patient care.
- Handled phone calls and messages for physician medical facility, scheduling appointments and addressing patient inquiries promptly.
- Prepared and processed patient referrals and transfer requests.
- Managed office bookkeeping with insurance billing and patient payments.
Patient Service Representative
Albany Area Primary Health Care
2021.01 - 2023.12
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Handled customer service inquiries in person, via telephone and through email.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Cashier
Home Depot
2018.01 - 2020.12
- Processed customer transactions efficiently using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained precise cash drawer balances through meticulous tracking and reconciliation, ensuring financial accuracy.
- Collaborated with team members to streamline checkout procedures, enhancing overall customer satisfaction.
- Greeted customers with a friendly demeanor upon entry. and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science - Health Information Coding
Albany Technical College
Albany, GA2021-12
Associate of Science - Medical Assisting
Albany Technical College
Albany, GA2005-12
Skills
- HIPAA compliance
- Medical terminology
- Insurance verification
- Patient care coordination
- Appointment scheduling
- Documentation accuracy
- Data entry
- Attention to detail
- Reliability
- Customer service
Timeline
Medical Center Representative
Phoebe Putney Memorial Hospital
2024.01 - Current
Patient Service Representative
Albany Area Primary Health Care
2021.01 - 2023.12
Cashier
Home Depot
2018.01 - 2020.12
Associate of Science - Health Information Coding
Albany Technical College
Associate of Science - Medical Assisting
Albany Technical College