Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Tillman

Macon

Overview

18
18
years of professional experience
1
1
Certification

Work History

Mental Health Counselor

Correct Health
08.2022 - Current
  • Collected necessary clinical and demographic information to conduct clinical intake assessments and determine necessary services for incarcerated individuals
  • Provided counseling to individuals struggling with acclimating to jail and assisted them with the development of coping strategies to alleviate stress and enhance daily functioning
  • Implemented crisis and suicide response measures in accordance with established protocols and guidelines
  • Coordinated appointments with psychiatrists for clients.

Mental Health Clinician

Centurion
04.2022 - Current
  • Managed caseload of 80 clients with substance dependence and co-occurring mental health issues
  • Performed client assessments and developed treatment plans; observed and monitored client behavior and response to treatment
  • Counseled inmates either individually or group settings
  • Respond to and implement necessary measures for crisis and suicide calls in accordance with established protocols and guidelines
  • Consult with a multi-disciplinary team in providing comprehensive mental health care, including intake and assessments, crisis intervention, treatment planning
  • Established a rapport with offenders, creating a comfortable and confident environment for them to discuss difficulties and problems they may be facing
  • Advocate for clients and provided support to help them navigate their challenges
  • Effectively handled difficult or hostile clients through active listening and empathizing with their concerns.

Probation Officer

New York City Department of Probation
02.2019 - 11.2021
  • Manage caseload of over 30 defendants containing over both felony and misdemeanor cases
  • Enforce compliance of court orders by supervising probationers and communicating expectations, such as office visits, restitution payments, or educational and employment stipulations
  • Help individuals access the resources they need, including mental health counseling, job training, and more
  • Administer drug and alcohol tests, including random drug screens of offenders, to verify compliance with substance abuse treatment programs
  • Prepare reports and assessments for case record and court proceedings detailing offenders’ behavior
  • Provide individual counseling for probationers based on educational, vocational, and social needs
  • Make recommendations to court based on each individual’s behavior.

Administrative Secretary

Weill Cornell Medical College
10.2016 - 02.2019
  • Provides administrative and secretarial support to the professional and paraprofessional staff at RARC
  • Serves as the first point of face-to-face contact to staff, and visitors to the RARC office
  • Enters timesheets into SAP and tracks unscheduled time away for each RARC section
  • Provides updates and reports to supervisor on any issues with time keeping before approvals in SAP are requested
  • Coordinates transfers of monies for reimbursements
  • Takes dictation, transcribes, and types correspondence and reports
  • Schedules meetings/appointments and reserves conference rooms for staff members
  • Assists with organization and preparation for all meetings, parties, presentations and ensures proper room set-up
  • Records meeting minutes and sends out updates to agendas
  • Provides coverage for supervisor on all appropriate duties as needed
  • Maintains general appearance of the department's front office
  • Delivers meeting materials left behind by Section Leads
  • Escorts investigative staff, position candidates, visitors, etc throughout RARC animal facilities (on and off campus) when required
  • Carries out special projects/requests assigned by supervisor from RARC staff.

Wellness Coach

Services for the Underserved Inc.
09.2014 - 10.2016
  • Interview clients, review records, design and implement service plans, referral, advocacy, supportive counseling and entitlement assistance
  • Confer with other professionals to evaluate the mental or physical condition of clients or patients
  • Travel and conduct monthly visits to client apartments
  • Documented patients’ behavior and treatment; initiated supportive interactions around treatment issues; intervened in crisis situations
  • Input all relevant data in AWARDS, including psychosocial, face sheets, progress notes, and discharge paperwork, as well as complete monthly reports.

Administrative Assistant

Heights & Hills
08.2012 - 09.2014
  • Register and processing new clients for the Transportation Department; in addition to completing the daily log
  • Assists case managers with updating client information, and service changes using Peer-place
  • Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions
  • Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
  • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
  • Serves as an intermediary between supervisor and other departmental staff by transmitting written and oral requests, messages and instructions.

Front Desk Coordinator (Per Diem)

Clinton Housing Development Company
08.2011 - 08.2012
  • Maintained files and filing systems, and created when not in place, to allow for an organized method of locating, researching and discarding of data to meet the needs of the company
  • Ensured all suite, move-in, move-out and other leasing data was entered correctly and in a timely manner into the on-site property management software system
  • Prepared of all tenant correspondence, including late payment notices; produced monthly tenant delinquency reports and property accruals
  • Worked with property manager and maintenance team to insure that suites, common areas and grounds was maintained according to property objectives
  • Conduct security and safety walk through
  • Assess incidents and coordinate emergency responses involving the Police, EMS, Fire Department, Maintenance, and other officials
  • Monitored all residents and staff entering and leaving the building; log in communications book all activities including package deliveries, arrivals and departures.

Administrative Assistant

Manhattan Education Opportunity Center
06.2010 - 03.2011
  • Administered & Proctored TABE test (paper and electronic), Field incoming phone calls & assigned new leads
  • Answered multiple phone lines and routed incoming calls to appropriate individuals in a courteous and expedient manner
  • Created and maintained confidential files and records, as requested
  • Coordinated and conducted program workshops to educate prospective students about MEOC
  • Exercised effective judgment in responding to problems, understood and applied critical thinking to complex issues as desired, Switchboard operation, Student Enrollment
  • Customer Service, Switchboard Operation, General Administrative Duties including but not limited - filing, database management, internet research, typing, coping, etc.

Overnight Merchandise Stocker

Target
11.2009 - 08.2010
  • Attended to merchandising of plan-o-grams within seasonal departments, end caps, displays and basic inline departments as directed by the Store Manager and/or the Assistant Store Manager
  • Unloaded and organized freight merchandise, Maintained all aspects of store merchandise
  • Ensured that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process.

Clerical Associate 2

Administration for Children Service
07.2007 - 03.2008
  • Maintained and updated immediate supervisors daily calendars
  • Scheduled appointments and conference calls and ensure that top priority agenda items and established timelines were adhered to in alignment with my immediate supervisor’s objectives
  • Coordinated logistics and materials for meetings and conferences, as required
  • Acquired necessary information to submit contracts for eligibility, and approval
  • Processed payment vouchers, in order to ensure payments for services rendered
  • Administering department mail including processing and receiving of all special deliveries, arranging catering, setting appointments, coordinating billing functions, and time sheets.

Receptionist

MPM Realty LLC
02.2006 - 03.2007
  • Managed the scheduling and coordination of viewing of apartments for property manager
  • Assisted with projects as needed during downtime at the front desk (collecting rental payments, updating leases, assisted with mailings, etc.) Prepared letters, spreadsheets and correspondences, and arrange meetings as directed
  • Greeted external and internal visitors (including owners, vendors, tenants, etc.) in a courteous and professional manner, and by name whenever possible
  • Answered multiple phone lines and routed incoming calls to appropriate individuals in a courteous and expedient manner
  • Maintained an organized a professional work environment at the front desk and reception area overall
  • Remove any left over items from guests
  • (i.e
  • Coffee cups, papers, etc.) from the tables
  • Responsible for ordering office supplies for the department.

Education

Master of Social Work (MSW) -

Fordham University
Brooklyn, NY
08.2019

Bachelor of Arts in Psychology -

Brooklyn College
Brooklyn, NY
02.2015

Skills

  • Empathetic, non-judgmental individual who excels at motivating offenders to improve their lives
  • Knowledge of criminal justice system and available resources for rehabilitation
  • Excels at building rapport with wide variety of people
  • Communicate well with people with behavioral and mental disorders
  • Proficient at providing effective guidance that is most appropriate to everyone
  • Adept at time management and multitasking

Certification

  • New York Licensed Master Social Worker (LMSW), 115277, New York, NY
  • Georgia Licensed Master Social Worker (LMSW), MSW010586, Macon, GA
  • CASAC-T -, Certification completed required 350 hours for Alcohol & Substance Abuse counseling
  • BLS for Healthcare Provider Certified: American Heart Association, 01/2022

Timeline

Mental Health Counselor

Correct Health
08.2022 - Current

Mental Health Clinician

Centurion
04.2022 - Current

Probation Officer

New York City Department of Probation
02.2019 - 11.2021

Administrative Secretary

Weill Cornell Medical College
10.2016 - 02.2019

Wellness Coach

Services for the Underserved Inc.
09.2014 - 10.2016

Administrative Assistant

Heights & Hills
08.2012 - 09.2014

Front Desk Coordinator (Per Diem)

Clinton Housing Development Company
08.2011 - 08.2012

Administrative Assistant

Manhattan Education Opportunity Center
06.2010 - 03.2011

Overnight Merchandise Stocker

Target
11.2009 - 08.2010

Clerical Associate 2

Administration for Children Service
07.2007 - 03.2008

Receptionist

MPM Realty LLC
02.2006 - 03.2007

Master of Social Work (MSW) -

Fordham University

Bachelor of Arts in Psychology -

Brooklyn College

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Andrea Tillman