Andrea Trevizo
Buford,GA
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Cobra Roofing & Restoration. Excelled in customer relations and financial reporting, boosting client satisfaction and profitability. Skilled in negotiation and bilingual communication, significantly improved project completion rates and stakeholder relationships.
Negotiation professional with proven record in conflict resolution and strategic agreement management. Known for fostering collaborative environments and achieving desired outcomes. Highly adaptable with strong communication and analytical skills valued by employers.
Skilled negotiator with focus on achieving results and fostering team collaboration. Adept at conflict resolution, strategic planning, and effective communication. Known for adaptability and reliability in dynamic environments. Equipped to drive impactful outcomes and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Cobra Roofing & Restoration
07.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized crew scheduling processes to maximize labor efficiency while minimizing overtime expenses incurred by the company.
- Mentored junior team members, providing guidance on best practices and fostering professional growth within the organization.
- Established a strong reputation for quality craftsmanship among local contractors and property owners, resulting in word-of-mouth referrals and increased business opportunities.
- Participated in regular training sessions to maintain up-to-date knowledge of industry advancements, sharing newfound insights with the team to continually improve overall performance.
- Maintained accurate records of project progress, ensuring timely completion reports were submitted to stakeholders for review.
- Ensured compliance with local building codes, industry regulations, and OSHA safety standards throughout all stages of project development.
- Managed the supplementation process, ensuring accurate and complete claims.
- Closed out deals efficiently while maintaining strong relationships with stakeholders
- Negotiated effectively with insurance companies to secure full approvals for roofing projects.
Office Administrator
RJS Roofing & Construction
12.2023 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Bookkeeping Administrative Assistant
JOFT ENTERPRISES LLC
01.2020 - 11.2023
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Maintained compliance with all regulatory requirements, ensuring timely submission of necessary reports and documentation.
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
- Provided timely financial data to assist managers in making informed decisions about business strategy and operations.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Inspected account books and recorded transactions.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Veritas Christian Academy
Duluth, GA05-2021
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Document management
- Credit and collections
- Relationship building
- Scheduling coordination
- Employee supervision
- Staff hiring
- Employee training
- Financial reporting
- Negotiation expertise
- CRM proficiency
- Sales tracking
- Salesforce
- Account management
- Review of contracts
- CRM proficiency
- Sales processes
- Sales tracking
- Salesforce
- Account management
- Review of contracts
Certification
- Graduate, REALTOR® Institute (GRI) - National Association of Realtors.
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Cobra Roofing & Restoration
07.2024 - Current
Office Administrator
RJS Roofing & Construction
12.2023 - 07.2024
Bookkeeping Administrative Assistant
JOFT ENTERPRISES LLC
01.2020 - 11.2023
- Graduate, REALTOR® Institute (GRI) - National Association of Realtors.
High School Diploma -
Veritas Christian Academy
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