Andrea Vormon
Lawrenceville
Summary
Dynamic customer service professional with over five years of experience, recognized for exceptional communication and interpersonal skills that foster meaningful relationships. Proven ability to excel in diverse work environments while meeting the physical demands of the role. Highly dependable and adaptable, with a strong capacity for quick learning and flexibility in various situations. An outgoing personality thrives in social settings, contributing to a positive team atmosphere and enhanced customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hostess
Perry St Chophouse
10.2022 - 01.2024
- Assisted in the opening of the restaurant location which included complete setup and cleanup of furniture and bar
- Completed over 10 hours of highly detailed wine knowledge and tasting classes, studying a wide range of wines.
- Completed over 10 hours of steak knowledge classes, specific to steak menu items.
- Connecting with guests and ensuring all customer needs are met to facilitate a successful fine dining experience.
- Data entry/input of reservations into the computer system, assisted in the booking of large parties and events.
- Maintained an orderly mapping of reservations, which were subject to change, and efficiently handled guest seatings to ensure smooth service.
- Answered all phone calls and recorded messages.
- Basic maintenance and upkeep of restroom facilities, as well as the rest of the front house.
- Maintaining knowledge of the service duties of all front-of-house positions in order to better assist restaurant in any way necessary, including assisting servers and bartenders with food running, bussing, and setting tables within the proper procedure of fine dining.
Server
Topgolf
03.2022 - 07.2023
- Informing guests of proper procedure of game and technological systems
- Maintained positive and upbeat spirit to provide great service to all customers on the food and entertainment side of the customer experience
- Thoroughly memorized menu items to demonstrate knowledge of food and beverages to help customers with orders
- Communicated clearly with management, kitchen, and bar staff
- Fast, flexible, and efficient service during peak hours and can smoothly assist large parties
- Special Event Server; assisted providing exceptional service to large reservations for special events including service for high profile clients
- Ensuring guests understood the safety protocols while encouraging fun
Server
Mansions Senior Living
08.2021 - 03.2022
- Assisted residents with choosing menu options most suitable for them
- Responsible for basic upkeep of dining area
- Responsible for food preparations
- Packaged to go orders, and deliveries
- Maintained humble and empathetic spirit to connect with residents , and ensure they enjoyed their day to day dining hours
Customer Service
Lawrenceville Wholesale & Retail Beauty Supply
01.2016 - 01.2021
- Helped off load the merchandise from trucks.
- Helped transport merchandise on 26ft box trucks from warehouse to store
- Did inventory on all merchandise
- Wholesale & Retail salesperson
- Provided customer service by assisting customers in locating items, placing orders, and completing transactions.
Food Runner/ Busser/ To-Go Server/ Server/ Server’s Assistant/ Hostess
Shogun Sushi and Hibachi Grill
08.2020 - 12.2020
- Was trained extensively in all positions of the front of house in order to display proper service
- Extensive knowledge of menu items, including alcohol and bar knowledge
Education
Bachelors of Nursing - Nursing
Georgia Gwinnett College
Lawrenceville, Georgia05-2028
High School Diploma - undefined
Collins Hill High School
Suwanee, Georgia01.2020
Skills
- Data entry/ typing
- Microsoft Office
- Exceptional writing skills
- Thorough and clear communicator
- Positive and energetic
- Highly dependable and flexible
Certification
GateCity Internship Certificate 2021
Timeline
Hostess
Perry St Chophouse
10.2022 - 01.2024
Server
Topgolf
03.2022 - 07.2023
Server
Mansions Senior Living
08.2021 - 03.2022
Food Runner/ Busser/ To-Go Server/ Server/ Server’s Assistant/ Hostess
Shogun Sushi and Hibachi Grill
08.2020 - 12.2020
Customer Service
Lawrenceville Wholesale & Retail Beauty Supply
01.2016 - 01.2021
High School Diploma - undefined
Collins Hill High School
Bachelors of Nursing - Nursing
Georgia Gwinnett College