Andrea West
Douglasville
Summary
Customer-focused professional with proven ability to exceed expectations through tailored service. Strong communication and active listening skills facilitate rapid rapport building and effective resolution of complex issues, enhancing customer loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Asurion
06.2021 - 01.2024
- Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service.
- Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues.
- Provided personalized customer service for inquiries and efficiently resolved basic account issues, fostering customer trust.
- Responded to telephone inquiries from customers, providing timely information and assistance. and complaints, ensuring compliance with standard operating procedures to enhance customer satisfaction.
- Leveraged knowledge of company products to offer tailored suggestions and recommendations, improving customer experience.
- Skilled in using CRM to effectively manage customer accounts and resolve escalated customer complaints.
- Cultivated strong relationships with customers through active listening and personalized support. and loyalty through effective communication.
- Provided account information to customers and explained bill service policies and customer rights.
Unit Secretary
Sacred Journey Hospice
01.2019 - 01.2021
- Coordinated patient flow by performing bed assignments and facilitating timely discharges.
- Managed telephone switchboard to answer, screen, and forward calls promptly.
- Responded to patient call signals to assess needs promptly. or bells to determine patient needs.
- Organized patient records in folders for efficient access by doctors and nurses.
Customer Service Representative
Arise
04.2014 - 01.2016
- Provided exceptional support for customer inquiries and technical issues.
- Resolved customer complaints efficiently using problem-solving skills.
- Provided personalized customer service to address inquiries and resolved account issues efficiently.
- Engaged customers courteously, employing effective problem-solving skills to enhance satisfaction.
- Educated customers on product features and services offered.
Education
High School Diploma -
Faith Christian Academy
05-1997
Skills
- Call center operations
- Account management
- Customer relations
- Report preparation
- Analytical problem solving
- Time management
- Active listening
Timeline
Customer Service Representative
Asurion
06.2021 - 01.2024
Unit Secretary
Sacred Journey Hospice
01.2019 - 01.2021
Customer Service Representative
Arise
04.2014 - 01.2016
High School Diploma -
Faith Christian Academy