Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Timeline
Generic

Andrea White

Cartersville

Summary

Adaptable professional with 35 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the Caregiver role at your company. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

Overview

38
38
years of professional experience

Work History

Caregiver/Personal Assistant

Private
03.2023 - 11.2024
  • I sit with and Attend to elderly and individuals with developmental disabilities
  • Took care of Mrs Grimes grandparents while they was at work or out of town bathe , cooked, shopped , clean took them to dr appointment
  • Presented care information to the patient and their family to ensure they understood the plan of care and any changes
  • Developed a plan of care for a patient, including a daily routine, diet, exercise, and medication monitoring

Customer Service Representative

Comcast
03.2020 - 09.2023
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Created a new customer database by entering customer information into a database
  • Developed and trained [x] new customer service representatives on the proper handling of customer inquiries
  • Performed sales analytics and provided recommendations that increased sales by $[x]
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Increased the average company ratings on Google, Yelp, and Facebook by [x] points
  • Reduced the average staff turnover rate by [x]%
  • Trained [x] new employees in customer service script recitation, conflict resolution, and data entry practices
  • Reduced average call duration by [x]%
  • Increased average ticket size by [x]%
  • Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise

Home Health Aide

Private Residence
02.2018 - 03.2020

Assistant Line Leader

ShawIndustries
03.2017 - 02.2018

Creeler Operator

T.I.Automotive
03.2009 - 11.2012

Creeler Operator

Shaw Industries
01.1998 - 12.2011

Spinnaker Resorts
01.1987 - 12.1992

Education

High School Diploma - English Literature

Adairsville High School
Adairsville, GA
05.1988

Skills

  • Customer service
  • Communication skills
  • Time management
  • Computer literacy
  • Guest services
  • English

Accomplishments

  • Increased the average company ratings on Google, Yelp, and Facebook by [x] points
  • Reduced the average staff turnover rate by [x]%
  • Trained [x] new employees in customer service script recitation, conflict resolution, and data entry practices
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Performed sales analytics and provided recommendations that increased sales by $[x]
  • Created a new customer database by entering customer information into a database
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Reduced average call duration by [x]%
  • Increased average ticket size by [x]%
  • Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise

Volunteer Experience

Volunteered on a monthly basis to prepare meals at the local community food bank.

Timeline

Caregiver/Personal Assistant

Private
03.2023 - 11.2024

Customer Service Representative

Comcast
03.2020 - 09.2023

Home Health Aide

Private Residence
02.2018 - 03.2020

Assistant Line Leader

ShawIndustries
03.2017 - 02.2018

Creeler Operator

T.I.Automotive
03.2009 - 11.2012

Creeler Operator

Shaw Industries
01.1998 - 12.2011

Spinnaker Resorts
01.1987 - 12.1992

High School Diploma - English Literature

Adairsville High School
Andrea White