Andrea White
Atlanta
Summary
Results-driven Senior Patient Registration Manager with over 15 yrs of expertise in Infusion Pharmacy and Revenue Cycle Integrity. A proven track record of optimizing registration processes and excelling in operational efficiency and cross-functional collaboration. Expert in workflow optimization and analytical problem resolution. A strategic Leader dedicated to enhancing and ensuring operational efficiency. Utilizes strategic planning and organizational skills to streamline workflows and improve participant satisfaction. Knowledge of team leadership and adaptive problem-solving to meet evolving demands.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Patient Registration Manager
Option Care Health
Peachtree Corners, GA
12.2012 - 01.2026
- Facilitated patient onboarding from initiation to completion, ensuring adherence to compliance requirements and optimal workflow.
- Refined data entry workflows to improve accuracy and minimize processing times for patient onboarding.
- Coordinated efforts among operations, reimbursement, compliance, and sales leaders to prioritize and optimize patient registration and intake initiatives.
- Achieved improved operational efficiency by analyzing performance data to identify bottlenecks. Implemented cutting-edge technologies and best practices to streamline processes. Monitored results to ensure continuous improvement.
- Coordinated cross-functional teams to enhance communication between departments regarding patient intake procedures.
- Monitored workflows, identifying areas for improvement to optimize patient experience and operational efficiency.
- Conducted KPI analysis and monitoring to pinpoint trends, execute corrective actions, and relay results effectively.
- Resolved complex issues related to registrations promptly, demonstrating strong problem-solving skills under pressure.
- Facilitated professional development opportunities through targeted training programs for registration staff, resulting in enhanced overall team effectiveness.
- Oversaw comprehensive management of claims on hold denial cash collection processes.
Reimbursement Supervisor
Option Care Health
Peachtree Corners, GA
11.2009 - 11.2012
- Directed reimbursement operations, ensuring alignment with regulatory requirements and internal compliance protocols.
- Managed team efforts in handling complex claims, focusing on accuracy improvements and timely resolutions.
- Optimized reimbursement workflows to enhance operational efficiency across various service lines.
- Facilitated staff training sessions on reimbursement processes and systems, ensuring adherence to industry best practices.
- Submit clean, accurate claims (HCFA-1500 or UB-04) to Payors and manages the submission of electronic claims.
- Achieved timely resolution of unpaid claims through diligent management of payor aging reports. Enhanced payment reconciliation processes to improve financial accuracy.
- Coordinated efforts with healthcare providers to identify and rectify billing discrepancies, streamlining payment processes for efficiency.
Education
Associate of Science -
Georgia State University
Atlanta, GASkills
- Effective leadership skills
- Team development
- Analytical problem resolution
- Trustworthy execution
- Effective communicator
- Structured planning
- Cross-functional collaboration
- Responsive to evolving challenges
- Strategic decision-making
- Organizational planning
- Staff development programs
- Prioritizing tasks
- Strategic work organization
- Database administration
- Workflow optimization
- Proficient in software applications
Certification
- Certified Pharmacy Technician, PTCB
Manager Effectiveness Graduate 2025
Strategic Operations Leader and graduate of Manager Effectiveness Training: Focus on the ability to mentor high-performing teams and drive revenue integrity in complex infusion pharmacy environments.
Timeline
Senior Patient Registration Manager
Option Care Health
12.2012 - 01.2026
Reimbursement Supervisor
Option Care Health
11.2009 - 11.2012
Associate of Science -
Georgia State University