Andreanna Walker
Smyrna,GA
Summary
Detail-oriented professional with a strong background in customer service, data entry, and process management. Experienced in handling inquiries, resolving issues, and maintaining accurate records in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Data Entry II
Provest LLC
07.2022 - Current
- Prepare, sort, and enter various data using current technology and assign identification to legal paperwork to ensure organized and accurate tracking.
- Address and resolve data discrepancies by verifying and correcting errors before importing.
- Perform additional duties including printing, scanning, and proofing documents.
- Work autonomously to manage and prioritize tasks with minimal supervision.
Bill Pay Specialist Lead
Fiserv
01.2019 - 05.2022
- Managed payment investigations and resolved discrepancies for missing, late, or lost payments.
- Utilized PeopleSoft and Partnercare for notating cases and tracking information.
- Performed merchant contacts for investigation and notated updated information into the system.
- Assisted team members with workflow guidance and system navigation.
Ticket Agent
Delta Air Lines
04.2016 - 01.2019
- Assisted passengers with ticketing, check-in, and reservations.
- Managed and processed bookings and changes efficiently using airline reservation systems.
- Handled high-pressure situations and ensured customer needs were met without direct supervision.
Education
Associate of Arts -
Georgia Highlands College
Rome, GA01.2022
Skills
- Detail-oriented and able to multitask
- Customer Service & Problem Resolution
- Microsoft skills (Word & Excel)
- Data Entry & Documentation Accuracy
- JIL Process System
- PeopleSoft Partnercare
Timeline
Data Entry II
Provest LLC
07.2022 - Current
Bill Pay Specialist Lead
Fiserv
01.2019 - 05.2022
Ticket Agent
Delta Air Lines
04.2016 - 01.2019
Associate of Arts -
Georgia Highlands College