Detail-oriented professional with a strong background in customer service, data entry, and process management. Experienced in handling inquiries, resolving issues, and maintaining accurate records in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Data Entry II
Provest LLC
07.2022 - Current
Prepare, sort, and enter various data using current technology and assign identification to legal paperwork to ensure organized and accurate tracking.
Address and resolve data discrepancies by verifying and correcting errors before importing.
Perform additional duties including printing, scanning, and proofing documents.
Work autonomously to manage and prioritize tasks with minimal supervision.
Bill Pay Specialist Lead
Fiserv
01.2019 - 05.2022
Managed payment investigations and resolved discrepancies for missing, late, or lost payments.
Utilized PeopleSoft and Partnercare for notating cases and tracking information.
Performed merchant contacts for investigation and notated updated information into the system.
Assisted team members with workflow guidance and system navigation.
Ticket Agent
Delta Air Lines
04.2016 - 01.2019
Assisted passengers with ticketing, check-in, and reservations.
Managed and processed bookings and changes efficiently using airline reservation systems.
Handled high-pressure situations and ensured customer needs were met without direct supervision.