Andrena Armour
Decatur
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
10
10
years of professional experience
Work History
Customer Relations Specialist
Amerrugs
04.2024 - Current
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Streamlined communication processes for increased efficiency in handling customer inquiries.
- Developed training materials to enhance the skills of new Customer Relations Specialists.
- Logged call information and solutions provided into internal database.
- Established rapport with clients during initial contact, setting the stage for positive interactions throughout their experience with the company.
Human Resources Coordinator
WinCup
05.2022 - 04.2024
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
Director of First Impressions
Embellish Beauty Bar
10.2018 - 05.2022
- Exhibited professionalism and composure in stressful circumstances.
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy policies at all times.
- Managed appointment scheduling for multiple departments efficiently, reducing wait time for clients significantly.
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Enhanced customer experience by implementing a welcoming and efficient reception process.
Data Entry Clerk
HBC Services
01.2015 - 10.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
Associate of Applied Science - Business Management
Georgia Piedmont Technical College
Clarkston, GA05.2026
GED -
Dekalb Technical School
Clarkston, GA03.2003
Skills
Effective Listening
Clear Communication Skills
Problem solving skills
Attention to detail
Multitasking
Time management
Organizational skills
Timeline
Customer Relations Specialist
Amerrugs
04.2024 - Current
Human Resources Coordinator
WinCup
05.2022 - 04.2024
Director of First Impressions
Embellish Beauty Bar
10.2018 - 05.2022
Data Entry Clerk
HBC Services
01.2015 - 10.2018
Associate of Applied Science - Business Management
Georgia Piedmont Technical College
GED -
Dekalb Technical School
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