Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Black

Newnan

Summary

Motivated and hands-on technician with a strong background in customer service, device repair, and leadership seeking to join WOW! as a System Technician. Experienced in fast-paced environments, troubleshooting, and educating non-technical customers on technical issues. Committed to safety, continuous learning, and delivering high-quality service.

Overview

10
10
years of professional experience

Work History

Customer Service / Sales Associate / Device Repair

Batteries Plus Bulbs
09.2022 - Current
  • Delivered friendly and knowledgeable customer service in a retail environment, building strong rapport with diverse clientele.
  • Diagnosed and repaired smartphones, tablets, and electronic devices with precision.
  • Installed, tested, and replaced batteries in various devices including vehicles and small electronics.
  • Educated customers on battery, lighting, and device care solutions.
  • Achieved consistent upsell and add-on goals by identifying customer needs.
  • Maintained a clean, organized, and safe workstation while handling tools and small components.

Director

Chick-fil-A
04.2015 - 05.2022
  • Led and coached teams during high-volume shifts, ensuring top-tier service and operations.
  • Oversaw daily operations including opening/closing procedures, inventory, and team assignments.
  • Maintained and enforced hygiene, food safety, and cleanliness standards across all areas.
  • Interviewed & trained new hires on systems, processes, and guest service standards.
  • Managed customer complaints and inquiries with professionalism and empathy.
  • Promoted a positive work culture that contributed to low team turnover and strong performance.

Education

Associate of Arts - General Studies

Georgia Military College
Fairburn
05-2019

Skills

    Technical Skills

  • Hardware diagnostics and repair
  • Mobile device and battery replacement
  • Equipment calibration and measurement
  • Test equipment operation

    • Soft Skills

  • Strong customer service and communication
  • Ability to explain technical information to non-technical users
  • Team leadership and training
  • Adaptability in fast-paced environments
  • Problem-solving and decision-making
  • Detail-oriented recordkeeping
  • Time and task prioritization
  • Professionalism in customer-facing roles

Timeline

Customer Service / Sales Associate / Device Repair

Batteries Plus Bulbs
09.2022 - Current

Director

Chick-fil-A
04.2015 - 05.2022

Associate of Arts - General Studies

Georgia Military College

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