Andrew Black
Newnan
Summary
Motivated and hands-on technician with a strong background in customer service, device repair, and leadership seeking to join WOW! as a System Technician. Experienced in fast-paced environments, troubleshooting, and educating non-technical customers on technical issues. Committed to safety, continuous learning, and delivering high-quality service.
Overview
10
10
years of professional experience
Work History
Customer Service / Sales Associate / Device Repair
Batteries Plus Bulbs
09.2022 - Current
- Delivered friendly and knowledgeable customer service in a retail environment, building strong rapport with diverse clientele.
- Diagnosed and repaired smartphones, tablets, and electronic devices with precision.
- Installed, tested, and replaced batteries in various devices including vehicles and small electronics.
- Educated customers on battery, lighting, and device care solutions.
- Achieved consistent upsell and add-on goals by identifying customer needs.
- Maintained a clean, organized, and safe workstation while handling tools and small components.
Director
Chick-fil-A
04.2015 - 05.2022
- Led and coached teams during high-volume shifts, ensuring top-tier service and operations.
- Oversaw daily operations including opening/closing procedures, inventory, and team assignments.
- Maintained and enforced hygiene, food safety, and cleanliness standards across all areas.
- Interviewed & trained new hires on systems, processes, and guest service standards.
- Managed customer complaints and inquiries with professionalism and empathy.
- Promoted a positive work culture that contributed to low team turnover and strong performance.
Education
Associate of Arts - General Studies
Georgia Military College
Fairburn05-2019
Skills
- Hardware diagnostics and repair
- Mobile device and battery replacement
- Equipment calibration and measurement
- Test equipment operation
- Strong customer service and communication
Technical Skills
Soft Skills
- Ability to explain technical information to non-technical users
- Team leadership and training
- Adaptability in fast-paced environments
- Problem-solving and decision-making
- Detail-oriented recordkeeping
- Time and task prioritization
- Professionalism in customer-facing roles
Timeline
Customer Service / Sales Associate / Device Repair
Batteries Plus Bulbs
09.2022 - Current
Director
Chick-fil-A
04.2015 - 05.2022
Associate of Arts - General Studies
Georgia Military College
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