ANDREW CASTANEDA
Atlanta
Overview
8
8
years of professional experience
Work History
Relationship Associate
Automotive Finance Corporation (AFC)
12.2025 - Current
- Oversee accounts and enhance dealer growth by engaging in focused performance-related discussions.
- Help gain and grow dealers in the Hispanic community to help them meet their business needs.
- Identify dealer needs to promote product solutions and campaigns.
- Build and elevate dealers to meet their goals.
- Manage, service and mitigate risk on customer accounts.
- Manage existing accounts and drive new growth opportunities.
Fulfillment Operations Team Leader
Target
08.2020 - 12.2025
- Drive fulfillment goals, driving profitable sales and ensuring the team is contributing to impacting total store profitability.
- Managing the fulfillment team to pick, prep, and ship items that are purchased online at an efficient and effective manner to deliver quality items to our guests.
- Train and mentor current team members to maintain a high level of accuracy in fulfilling any online orders while also providing a high level of customer service. I have promoted 3 team members to a leadership role during my time.
- Manage and install processes and procedures to improve efficiency within the team.
- Keeping track of department sales trends, inventory management, and maintaining high metrics for the team members.
- Integrate methods to increase sales. Improved fulfillment sales by a 12% yearly increase since hired.
- Work closely and maintain positive statistics with third party vendors (FedEx, UPS, etc)
Guest Relations Manager
Epperson Lagoon
03.2018 - 08.2020
- Managed a large team to deliver the best experience for our guests visiting the park.
- Improving monthly quotas at the park by keeping high standards. +30% in attendance during peak season since taking over.
- Developed and implemented guest feedback systems to enhance customer satisfaction.
- Handle customer inquiries and complaints.
- Ensure the park’s services and amenities are maintained at its highest standards to give a top-notch experience to the guests.
- Orchestrated seamless event coordination, liaising with cross-functional teams to deliver memorable experiences and enhance overall guest satisfaction.
Education
Bachelor’s Degree - Criminology
University of South Florida
Tampa, FL01.2024
Skills
- Spanish speaking (Native)
- Google Workspace
- Salesforce
- Relationship building
- Customer service
- Problem solver
- Time management
- Leadership
- Metric driven
- Strategic planning
- Client acquisition
- Communicator
Timeline
Relationship Associate
Automotive Finance Corporation (AFC)
12.2025 - Current
Fulfillment Operations Team Leader
Target
08.2020 - 12.2025
Guest Relations Manager
Epperson Lagoon
03.2018 - 08.2020
Bachelor’s Degree - Criminology
University of South Florida