Summary
Overview
Work History
Education
Skills
Accomplishments
2x Winner Circle, Unstoppable Run Winner, #1 Solutions Specialist in the Territory
Languages
Timeline
Generic

ANDREW GRAHAM

Forsyth

Summary

Highly accomplished and competitive Solutions Specialist with a prolific track record of success at Verizon Wireless. Recognized for personalized approach and extensive knowledge. Motivated Team leader with exceptional organizational and prioritization skills, excelling in ultimate customer service and effective communication with diverse audiences. Agile and adaptable Team leader with proven history of motivating teams, training employees, with driving and delivering sales solutions for our every day activities. Proactive and goal-oriented professional known for reliability, adaptability, and strong focus on driving team success and organizational growth through strategic thinking and impactful solutions. Ambitious, innovative and effective Manager with a keen sense of understanding the needs of the business with an innate ability and willingness to influence and impact others. As well as go further and beyond the boundaries or comfort zone to exceed growth opportunities and business goals.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Verizon
06.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Solutions Specialist

Verizon
11.2017 - 06.2025
  • Exceptional Customer and Personal Service
  • Proven leader
  • Consistent Persuasion Telecommunications
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • December 2017-June 2025
  • Phenomenal Speaking
  • Mathematics
  • Education and Training Computers and Electronics Troubleshooting
  • Resolved customer account and billing problems.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Made targeted product and service recommendations based on customer needs.
  • Provided exceptional customer service to obtain new clients through referrals.
  • Greeted all members in a professional and friendly manner.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Empowered sales teams with targeted product demonstrations that showcased the value of proposed solutions for prospective clients.
  • Championed a culture of continuous learning, encouraging team members to seek out new skills and knowledge for personal and professional growth.

Store Manager

Cricket Wireless Authorized Retailer
06.2016 - 09.2017
  • Operation of Point of Sale systems with a focus on accuracy and efficiency
  • Generated repeat business through exceptional customer service
  • Oversaw daily operations of consumers start-up, including staffing and training, inventory control and financial functions.
  • Counted cash drawers and made bank deposits
  • Developed new store location from ground up by hiring and training efficient team.
  • Maximized sales by creating and analyzing weekly inventory reports
  • Growing a loyal customer base
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of [Job Title].
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Meet or exceed store sales and profit targets by inspiring consumer loyalty
  • Generated repeat business by delivering exceptional customer service and positive engagement.

Education

High School Diploma - Business/crim justice

Gordon State College
Barnesville, GA

Skills

  • Extremely organized
  • Highly motivating
  • Oral and written communication
  • [Software] expertise
  • [Product] expertise
  • Operations
  • Data Management
  • Highly competitive
  • Former college athlete in (Basketball)
  • Troubleshooting product problems
  • Staff development
  • Prioritizing workflows
  • Interpersonal skills
  • Sale expertise
  • Powerful negotiator
  • Customer service professional
  • Skilled motivator
  • Team Leadership
  • Strong verbal communication
  • Knowledgeable in [Technology]
  • Customer-oriented
  • Excellent sales skills
  • Sports enthusiast
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff training and development
  • Task delegation
  • Goal setting
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Customer rapport
  • Sales strategies
  • Strategic planning
  • Sales growth
  • Sales reporting
  • Employee performance evaluations
  • Performance reviewing
  • Google drive
  • Product and service sales
  • Coaching and mentoring
  • Sales monitoring
  • Active listening
  • Multitasking
  • Multitasking Abilities
  • Computer skills
  • Teamwork and collaboration
  • Employee engagement
  • Team motivation techniques
  • Scheduling and coordinating

Accomplishments

#1 Rep in the Territory

2x Winner Circle

Unstoppable Run Winner

2x Winner Circle, Unstoppable Run Winner, #1 Solutions Specialist in the Territory

2x Winner Circle

Unstoppable Run Winner

#1 Solutions Specialist in the Territory

Languages

Spanish
Full Professional

Timeline

Assistant Manager

Verizon
06.2025 - Current

Solutions Specialist

Verizon
11.2017 - 06.2025

Store Manager

Cricket Wireless Authorized Retailer
06.2016 - 09.2017

High School Diploma - Business/crim justice

Gordon State College

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ANDREW GRAHAM