Andrew Powell
Carrollton
Summary
Dynamic Game Technician and Cashier Team Lead at Andretti Indoor Karting & Games, skilled in electronics repair and customer service. Successfully enhanced customer satisfaction by swiftly resolving technical issues and leading a team to improve operational efficiency. Proven problem solver with strong analytical skills, dedicated to delivering exceptional service and support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Game Technician
Andretti Indoor Karting & Games
Marietta
01.2025 - Current
- Maintained a clean work environment by adhering to safety regulations.
- Repaired and maintained gaming consoles and computers, including replacing parts such as joysticks, buttons, and cables.
- Diagnosed and troubleshooted technical issues related to hardware, software, peripherals, games, and accessories.
- Handled customer requests and complaints quickly to improve overall service.
Cashier Team Lead
Andretti Indoor Karting & Games
Marietta
12.2023 - Current
- Performed daily opening and closing procedures for the register area.
- Managed scheduling, payroll, and time off requests for team members.
- Coordinated with other departments when additional support was needed during peak hours.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Processed refunds and exchanges according to company policy.
Education
Bachelor of Science - Cyber Security
Kennesaw State University
Kennesaw, GA05-2026
Skills
- Customer service
- Technical support
- Electronics repair
- System upgrades
- Problem solving
- Document preparation
- Analytical skills
Accomplishments
- Spring 25' President's List
Certification
- Certifications in Microsoft Word, PowerPoint, and Excel
- Cisco Certification in "The introduction to Cybersecurity"
Timeline
Game Technician
Andretti Indoor Karting & Games
01.2025 - Current
Cashier Team Lead
Andretti Indoor Karting & Games
12.2023 - Current
Bachelor of Science - Cyber Security
Kennesaw State University