Andrew Powell
Marietta
Summary
Dedicated Lead Game Technician with a proven track record in customer service excellence and technical support. Known for swift problem-solving and analytical thinking, ensuring high service quality and timely resolution of customer requests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Game Technician
Andretti's
Marietta
01.2023 - Current
Diagnosed technical issues related to hardware, software, peripherals, games, and accessories.
Resolved customer requests and complaints swiftly to enhance service quality.
Cashier Team Lead
Andretti Indoor Karting & Games
Marietta
01.2025 - 01.2026
Executed daily opening and closing procedures for register area.
Managed scheduling, payroll, and time off requests for team members efficiently.
Coordinated interdepartmental support during peak hours to enhance service delivery.
Education
Bachelor of Science - Computer Science (Focus On Cybersecurity)
Kennesaw State University
Kennesaw, GA05-2026
Skills
- Customer service excellence
- Technical support expertise
- Electronics repair proficiency
- System upgrade management
- Problem-solving skills
- Document preparation
- Analytical thinking
Certification
Microsoft Word Certified
Microsoft PowerPoint Certified
Microsoft Excel Certified
Microsoft PowerPoint Certified
Microsoft Excel Certified
Accomplishments
2x President's List
2x Dean's List
2x Dean's List
Timeline
Cashier Team Lead
Andretti Indoor Karting & Games
01.2025 - 01.2026
Lead Game Technician
Andretti's
01.2023 - Current
Bachelor of Science - Computer Science (Focus On Cybersecurity)
Kennesaw State University