Andrew Shine
Chickamauga,GA
Summary
Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Overview
8
8
years of professional experience
Work History
Camp Counselor
Camp Hidden Hollow
06.2017 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
- Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
Soccer Referee
Tennessee State Soccer Association
01.2018 - 12.2022
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
- Developed strong communication skills through regular interaction with players, coaches, assistant referees, fourth officials, and assessors during games.
- Developed situational awareness skills by positioning myself optimally during matches to make accurate calls in high-pressure situations.
- Managed conflict resolutions to encourage professional and positive relationships.
- Enforced discipline to encourage respect, fairness and equality for players.
- Stayed current with rule changes, interpretations, and points of emphasis by attending annual referee clinics and workshops to maintain certification.
- Delivered consistent referee performance by making real-time decisions based on extensive knowledge of soccer rules and regulations.
- Mentored and supported new referees to enhance knowledge of fundamentals of game and apply best practices.
- Provided constructive feedback to players and coaches to enhance performance and maximize potential.
- Enhanced spectator experience by managing games smoothly, allowing fans to focus on excitement of match.
- Increased community engagement with sport by officiating matches with enthusiasm and professionalism.
- Resolved conflicts between players swiftly, restoring focus to game and minimizing disruptions.
- Ensured fair play in high-stakes matches, contributing to positive and sportsmanlike environment.
- Trained and mentored new referees and other sports officials.
- Educated athletes, coaches and fellow officials about game rules and regulations.
- Explained and taught regulations and rules to players and coaches.
Senior Camp Counselor
Camp Hidden Hollow
06.2024 - Current
- Ensured a memorable summer experience for campers by consistently displaying enthusiasm, positivity, and professionalism throughout the season.
- Mentored junior counselors, providing guidance and support to ensure their professional growth.
- Utilized strong organizational skills to maintain accurate inventory of camp supplies, ensuring timely reordering when needed.
- Enhanced camper experience by developing and implementing diverse, age-appropriate activities.
- Assisted in training new hires during orientation sessions, sharing valuable insights gained from prior experiences as a Senior Camp Counselor.
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Kept athletic and games equipment and facilities organized and maintained.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Shift Leader
Chick-fil-A Fort Oglethorpe
03.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Student Ambassador Coordinator
Dalton State Wright School Of Business
01.2023 - Current
- Enhanced student engagement by organizing and coordinating ambassador events and activities.
- Improved communication between ambassadors and administration through regular meetings and updates.
- Promoted a positive campus image by representing the university at conferences, fairs, open houses, community events.
- Identified potential leaders within the ambassador team to develop into future coordinator or leadership positions.
- Adapted quickly in response to unforeseen challenges or changing circumstances while maintaining professionalism throughout all projects.
- Recruited diverse groups of students, fostering a more inclusive ambassador program.
- Spoke to potential students and gave information regarding Dalton State and all that is offered.
Education
BBA - Business Administration
Dalton State College
Dalton, GA05.2027
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Training assistance
- Customer service management
- Conflict resolution
- Complaint resolution
- Professional appearance
- Equipment troubleshooting
Timeline
Senior Camp Counselor
Camp Hidden Hollow
06.2024 - Current
Student Ambassador Coordinator
Dalton State Wright School Of Business
01.2023 - Current
Shift Leader
Chick-fil-A Fort Oglethorpe
03.2022 - Current
Soccer Referee
Tennessee State Soccer Association
01.2018 - 12.2022
Camp Counselor
Camp Hidden Hollow
06.2017 - Current
BBA - Business Administration
Dalton State College
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