Andrew Stephens
Atlanta
Summary
Results-driven B2B sales professional with a strong background in high-ticket service sales, partner relationship building, and CRM-driven pipeline management. Proven track record of driving recurring revenue through consultative outreach, cross-functional collaboration, and strategic referral development.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
B2B Account Executive
Leading By Example 333 LLC
Remote
04.2024 - Current
- Developed an extensive referral pipeline by building relationships with real estate professionals and property managers, offering tailored incentives and walking partners through our move process to build trust and drive engagement.
- Leveraged HubSpot CRM to manage referral activity, automate follow-ups, and track partner engagement—improving lead response time by 35%.
- Consistently closed high-ticket service packages ranging from $3K–$10K, leveraging warm partner referrals to maintain a 70%+ close rate and drive $15K+ in recurring monthly revenue.
- Launched outbound campaigns via email, cold calls, and local partner visits, resulting in a 30% lift in weekly bookings within the first quarter.
- Delivered partner-aligned service by ensuring smooth client onboarding and proactive communication—helping drive retention and referral velocity across the pipeline.
Maintenance Coordinator
Novolex
Norcross
04.2024 - Current
- Troubleshoot basic mechanical issues on production equipment and coordinated repairs with vendors to minimize downtime.• Leveraged Salesforce CRM to track internal service requests and identify upsell opportunities on equipment packages.• Collaborated with sales and operations teams to create bundled service offerings, leading to a 60% internal conversion rate.• Built internal prospect lists and launched targeted outreach to department heads, contributing $10K+ in new service revenue.• Played a key role in reducing project delays by 35% through real-time coordination and follow-up strategy.• Strengthened cross-department communication, resulting in an 18% improvement in vendor satisfaction metrics.
Territory Account Executive
Food Express
Atlanta
08.2021 - 04.2024
- Managed a book of 60+ B2B accounts across offices, schools, and commercial facilities, generating $20K+ in recurring monthly revenue.
• Prospected and secured 15+ new locations through outbound outreach and value-driven proposals, increasing territory revenue by 25%.
• Delivered consultative product recommendations based on site traffic and sales data, improving machine performance by 10–20% across key accounts.
• Partnered with internal teams to maintain 98% equipment uptime and ensure high service standards—critical to long-term account retention.
• Used internal CRM tools to track lead activity, engagement, and upsell opportunities—improving follow-up response rates and shortening deal cycles.
• Helped position bundled product offerings and premium placements as high-value solutions tailored to each client’s site goals.
• Engaged directly with location managers and purchasing contacts to secure recurring orders, providing a strong foundation for future SaaS or high-ticket solution selling.
Fulfillment Solutions Specialist
Amazon / Daifuku
GA
02.2016 - 07.2021
- Supported fulfillment operations across 10+ distribution sites, identifying process gaps and recommending automation improvements that increased throughput by up to 15%.
• Partnered with engineering, operations, and vendor teams on projects tied to multi-million dollar automation budgets—helping evaluate system performance and recommend high-impact upgrades.
• Contributed insights during key purchasing discussions, influencing technology investments valued at $500K+ by analyzing recurring faults and workflow inefficiencies.
• Played a critical role during tech rollouts by providing hands-on feedback and troubleshooting, helping reduce onboarding delays and increase adoption across floor teams.
• Created performance reports used in quarterly investment reviews, helping leadership prioritize ROI-driven system enhancements.
• Gained deep knowledge of fulfillment tech stacks, automation workflows, and vendor capabilities—translating technical detail into operational outcomes during cross-functional planning.
Entry-Level Sales Rep
Office Depot
GA
02.2014 - 01.2016
- Maintained an average of 108% to sales quota, after my first year I was already ranking in the top 3 sales reps in the store for four consecutive quarters.
- Generated $12K+ in monthly revenue through consultative sales of office supplies, print services, and small business packages.
- Built customer retention through tailored product recommendations and repeat account management.
- Recognized for exceeding sales goals and driving consistent upsell performance in a competitive retail environment.
Education
Inbound Sales Certification - Sales
Academy
02.2024 - 03.2024
CRM Sales Pipeline Training - CRM
Academy
06.2024 - 02.2024
Consultative Selling And B2B Sales Certification - Consultative Sales
Academy
07.2023 - 08.2023
Salesforce CRM Fundamentals - CRM
Academy
03.2023 - 04.2023
Customer Retention And Service Recovery Certification - Retention And Recovery
Academy
01.2023 - 02.2023
Cold Calling And Prospecting Essentials - Cold Calling And Prospecting
OTJ
07.2023 - 11.2023
Fulfillment & Warehouse Automation System - Automation Systems
OTJ
08.2016 - 02.2021
Skills
- B2B Sales Strategy
Territory Management
CRM Pipeline Tracking
Cold Outreach & Lead Generation
Route & Account Development
Client Relationship Management
Consultative Selling Techniques
Product Placement Optimization
Upselling & Cross-Selling
Performance-Based Sales Adjustments
Sales Reporting & Data Analysis
Inventory Planning & Forecasting
Operational Coordination
Vendor & Site-Level Negotiations
Revenue Growth Strategy
Client Retention & Service Recovery
Value-Based Proposal Development
Route Profitability Analysis
High-Touch Customer Support
Field Sales Execution - Equipment troubleshooting
- Customer relationship management
- Consultative selling
- Lead generation
- Project management
- Effective communication
- Cross-department collaboration
- Parts ordering
- Vendor management
- Service coordination
- Salesforce CRM
Accomplishments
- Closed one of the company’s largest partner deals to date through a leasing agency, resulting in a $10K bundled package.
- Named “Top Closer” for consecutive quarters based on referral revenue and retention metrics.
- Signed the highest-grossing school account in the region, boosting monthly territory revenue by over 20%.
- Earned internal recognition for territory growth and consistently exceeding product placement targets.
- Supported implementation of a $1M+ automation system rollout—flagged major inefficiencies that improved uptime across 3 sites.
- Trusted as the go-to advisor for system testing and rollout feedback during national fulfillment expansion.
- Closed the highest-value tech bundle sale in the store’s region during holiday quarter.
Timeline
CRM Sales Pipeline Training - CRM
Academy
06.2024 - 02.2024
B2B Account Executive
Leading By Example 333 LLC
04.2024 - Current
Maintenance Coordinator
Novolex
04.2024 - Current
Inbound Sales Certification - Sales
Academy
02.2024 - 03.2024
Consultative Selling And B2B Sales Certification - Consultative Sales
Academy
07.2023 - 08.2023
Cold Calling And Prospecting Essentials - Cold Calling And Prospecting
OTJ
07.2023 - 11.2023
Salesforce CRM Fundamentals - CRM
Academy
03.2023 - 04.2023
Customer Retention And Service Recovery Certification - Retention And Recovery
Academy
01.2023 - 02.2023
Territory Account Executive
Food Express
08.2021 - 04.2024
Fulfillment & Warehouse Automation System - Automation Systems
OTJ
08.2016 - 02.2021
Fulfillment Solutions Specialist
Amazon / Daifuku
02.2016 - 07.2021
Entry-Level Sales Rep
Office Depot
02.2014 - 01.2016