Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Townsend

LaGrange

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Security Team Lead

Fifth Quarter Restaurant
01.2025 - Current
  • Developed and enforced security policies for improved safety throughout the organization.
  • Increased efficiency of security operations through regular review and optimization of processes.
  • Managed incident response teams during emergencies, ensuring timely resolution and minimal impact on operations or personnel safety.
  • Reduced security incidents by conducting thorough risk assessments and addressing vulnerabilities.

Electrical Apprentice

Conaway Electrical Service
05.2024 - 08.2024
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Terminated wiring and connected circuits with correct techniques.
  • Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.

Delivery Associate

UPS
11.2022 - 01.2023
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.

Customer Service Representative

S&S Landscaping
05.2022 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Psychology

Georgia Southern University
Statesboro, GA
05-2026

Skills

  • Customer relations
  • Problem resolution
  • Skilled in software usage
  • Complaint handling
  • Complaint resolution
  • Conflict mediation
  • Brand representation
  • Critical thinking
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail

Timeline

Security Team Lead

Fifth Quarter Restaurant
01.2025 - Current

Electrical Apprentice

Conaway Electrical Service
05.2024 - 08.2024

Delivery Associate

UPS
11.2022 - 01.2023

Customer Service Representative

S&S Landscaping
05.2022 - 08.2022

Bachelor of Science - Psychology

Georgia Southern University

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Andrew Townsend