Anfernee Maynard
Decatur
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations at Concentrix. Skilled in complaint resolution and programming languages, demonstrating exceptional time management and problem-solving abilities. Achieved significant improvements in client satisfaction rates, leveraging goal-oriented strategies and security training for optimal results.
Overview
7
7
years of professional experience
Work History
Work From Home Agent
Concentrix
07.2023 - 12.2024
- Developed relationships with customers and used process knowledge to provide unrivaled customer experiences.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Event Staff Member
Argus Event Staffing
11.2022 - 08.2024
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Independent Contractor
Omni Interactions
01.2022 - 07.2023
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collected, arranged, and input information into database system.
- Analyzed user feedback to gather input and identify areas required for improvement.
Prime Now Associate
Amazon
02.2018 - 09.2022
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Computer Science
Georgia State University
Atlanta, GA04-2026
Skills
- Goal oriented
- Time management
- Complaint resolution
- Problem-solving
- Programming languages
- Security training
Timeline
Work From Home Agent
Concentrix
07.2023 - 12.2024
Event Staff Member
Argus Event Staffing
11.2022 - 08.2024
Independent Contractor
Omni Interactions
01.2022 - 07.2023
Prime Now Associate
Amazon
02.2018 - 09.2022
Bachelor of Science - Computer Science
Georgia State University
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