Summary
Overview
Work History
Education
Skills
Timeline
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Angel Abney

McDonough

Summary

Detail-oriented technician with a strong foundation in software troubleshooting and technical support. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork.

Overview

8
8
years of professional experience

Work History

Inbound Dock Shift Lead

Amazon
Union City
06.2023 - Current
  • Enforced Amazon safety protocols, and conducted regular audits to ensure a safe working environment.
  • Supervised daily inbound dock operations, ensuring efficient unloading and staging in compliance with safety and quality standards.
  • Collaborated with yard and transportation teams to maintain dock flow, and reduce dwell time.
  • Utilized tools like Yard Management Systems (YMS) and Oculus to track inbound shipments and manage dock assignments.
  • Trained new hires on standard operating procedures, safety practice and productivity expectations.
  • Reported key performance indicators (KPIs) such as receive-to-stock time, dock-to-stock accuracy and associate productivity.

Apple Computer Technician

Concentrix
Duluth
01.2018 - 05.2022
  • Diagnosed and resolved hardware and software issues on macOS devices, including MacBook, iMac, Mac Mini, and Mac Pro systems.
  • Provided tier 1 and tier 2 technical support for customers, ensuring quick resolution and high customer satisfaction.
  • Troubleshoot operating system errors, startup issues, connectivity problems, and application malfunctions.
  • Guided users through setup, data migration, and usage best practices to optimize performance and usability.
  • Performed system restores, Time Machine backups, and OS installations and updates.
  • Documented all support interactions using ticketing systems to maintain accurate records and track recurring issues.

Education

Bachelor of Science - Computer Science

Clayton State University
Morrow, GA
12-2026

Associate of Arts - Arts

Cuyahoga Community College
Cleveland, OH
12-2021

Skills

  • Software troubleshooting
  • Team collaboration
  • Technical support
  • Python programming
  • Problem solving
  • Java programming
  • Customer service
  • Safety compliance
  • Team motivation techniques
  • Adaptability and flexibility
  • Strategic planning
  • Staff development
  • Verbal and written communication
  • Employee engagement

Timeline

Inbound Dock Shift Lead

Amazon
06.2023 - Current

Apple Computer Technician

Concentrix
01.2018 - 05.2022

Bachelor of Science - Computer Science

Clayton State University

Associate of Arts - Arts

Cuyahoga Community College

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Angel Abney