Angel Ajala
Alpharetta
Summary
Highly skilled Client Service Specialist with experience in managing client relations, resolving complex issues and enhancing customer satisfaction. Strengths include robust communication skills, adaptability to fast-paced environments and ability to build strong relationships with clients. Previous work has resulted in improved client retention rates and positive feedback.
Overview
8
8
years of professional experience
Work History
Client Service Specialist
Federal Contracting Center
Alpharetta
09.2022 - Current
- Processed registrations and assisted businesses in securing government contracts.
- Ensured compliance and activated federal systems for government funding eligibility and contract acquisition.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Provided expert support to clients regarding federal contracting processes.
- Resolved client issues efficiently while ensuring adherence to government regulations.
- Processed transactions accurately using point-of-sale systems.
- Developed and implemented strategies to meet sales quotas.
Team Associate
Old Navy
Tucson
06.2022 - 09.2022
- Provide excellent customer service including checking out their merchandise and promoting loyalty programs.
- Store Merchandising - display skills to boost sales and maximize product appeal.
Warehouse Associate
Amazon
04.2020 - 05.2022
- Packing and distributing shipments of weights up to 50lbs.
- Scanning merchandise and auditing products.
- Re-assigning products in the problem solve department and organizing supplies and maintaining cleanliness.
- Clearing conveyor jams throughout the fulfillment center and repetitive cleaning.
Second Shooter
Photography Assistant
01.2020 - 05.2020
- Professional wedding photography and Candid shots.
- Basic Editing and online tools.
Receptionist/Administrator
Doctors' Office
London
05.2018 - 05.2019
- Electronic Medical/Health Records.
- Administered patient intake and managed confidential medical records.
- Facilitated communication between patients, physicians, and doctors.
- Answering and forwarding incoming calls while providing basic medical information when needed.
Education
IT Support Specialist Certificate -
Pima Community College
AZ01-2023
Level 2 Childcare apprenticeship -
South Thames College
London, UK10-2017
ICT Functional Skills -
South Thames college
London, UK06-2016
GED -
Sedgehill Secondary School
London, UK06-2016
Skills
- Excel
- PowerPoint
- Microsoft Word, Outlook & Teams
- Customer support
- Client management
- Government compliance
- Google Docs
- Operating Systems
- Medical Office
- Nail Technician
- Photography
- Problem Solving
- Clear Communication
- Data processing
- Customer relationship management
- Sales strategy development
- Attention to detail
- Document management
- Administrative expertise
Timeline
Client Service Specialist
Federal Contracting Center
09.2022 - Current
Team Associate
Old Navy
06.2022 - 09.2022
Warehouse Associate
Amazon
04.2020 - 05.2022
Second Shooter
Photography Assistant
01.2020 - 05.2020
Receptionist/Administrator
Doctors' Office
05.2018 - 05.2019
IT Support Specialist Certificate -
Pima Community College
Level 2 Childcare apprenticeship -
South Thames College
ICT Functional Skills -
South Thames college
GED -
Sedgehill Secondary School