Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Awards
Key Office Skills
References
Timeline
Generic

Angel Coleman

Union City

Summary

Operations manager with extensive experience in cost reduction, operational efficiency, and productivity enhancement. Skilled in team building, sales management, and process improvement. Strong understanding of industry trends to identify growth opportunities and drive business expansion.

Overview

21
21
years of professional experience

Work History

Uber Partner

Uber
Atlanta
06.2015 - Current
  • Pick up passengers.
  • Help passengers with disabilities get in and out of the vehicle.
  • Greeted passengers and provided a safe and comfortable ride to their destination.
  • Provides excellent Customer Service during rides.
  • Date entry
  • Maintained cleanliness of interior and exterior of vehicle.
  • Accepted payment from customers through cash, credit cards, or mobile payments.
  • Adhered to local driving laws while transporting passengers safely from point A to point B.

Operations Manager

The Honey Pot Energy and Art
Atlanta
05.2019 - 08.2024
  • Assisted customers in addressing metaphysical needs effectively.
  • Maintained 100% accuracy as cash handler during transactions.
  • Managed shipping and receiving operations efficiently.
  • Picked up inventory to ensure stock availability.
  • Conducted merchandising to enhance product visibility.
  • Tracked and ordered merchandise to optimize inventory levels.
  • Performed cost analysis for projects, determining budget requirements accurately.
  • Assessed employee development needs, providing feedback for goal attainment.
  • Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well stocked.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Verified accuracy and completeness of data entry into the database system.
  • Reviewed existing information for accuracy and made necessary corrections.

Laborer Helper

StaffZone
Atlanta
06.2014 - 08.2017
  • Adhered to OSHA guidelines to maintain workplace safety.
  • Maintained cleanliness and safety standards at the job site.
  • Loaded and unloaded equipment, supplies and materials from trucks or other vehicles.
  • Ensured brakes were applied appropriately to prevent accidents.
  • Cleaned up hazardous material spills according to safety protocols.

Data Processing Specialist

Insight Global / Philips/ WestRock
Atlanta
02.2017 - 05.2017
  • Entered transactions in SAP to maintain accurate financial records.
  • Extracted and formatted data from SAP into Excel for reporting purposes.
  • Formatted Excel data to enhance clarity and presentation in reports.
  • Submitted time-sensitive reports with complete accuracy.

National Accounts Customer Service Representative

Insight Global / Philips/ WestRock
Atlanta
10.2015 - 02.2017
  • Performed data entry with high accuracy and attention to detail.
  • Executed account verification processes to ensure data integrity.
  • Managed help desk tickets, directing them to appropriate teams for resolution.
  • Answered customer inquiries via phone, email, and chat.
  • Coordinated dispatching operations to streamline workflow efficiency.
  • Utilized Outlook for effective communication and scheduling.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Fax Mail Rep

RemX / Altegra Health
Atlanta
12.2015 - 02.2016
  • Executed outbound calls to gather necessary information.
  • Requested medical records to support ongoing cases.
  • Conducted account clean-up to enhance data accuracy.
  • Performed data entry tasks for efficient record-keeping.
  • Researched accounts to identify inconsistencies and discrepancies.
  • Managed follow-ups to ensure timely responses and updates.

Supplier Management

Spectra Force/ UPS
Atlanta
09.2014 - 08.2015
  • Processed data entries and managed vendor information updates in Oracle.
  • Conducted outbound and inbound calls, triaging inquiries to appropriate departments.
  • Educated vendors on ACH payments, facilitating successful transitions to electronic payment methods.
  • Verified vendor Tax ID using IRS resources to ensure compliance.
  • Updated vendor files and processed CTX reports for accurate record-keeping.
  • Trained new staff on internal procedures and systems to enhance team performance.
  • Maintained proficiency in Excel, Word, and Outlook for efficient task execution.

Retail Sales Lead Supervisor

Comcast
Atlanta
02.2009 - 02.2012
  • Educated customers on products, services, benefits, and features to enhance understanding.
  • Activated inventory to ensure customers received functional products promptly.
  • Managed schedules and performed inventory oversight for efficient operations.
  • Coached staff to improve performance and service delivery.
  • Conducted outbound calls to educate small business owners on cost-reduction strategies.
  • Prepared and presented proposals to potential clients, showcasing value propositions.
  • Executed daily data entry to maintain accurate records of customer interactions.
  • Facilitated outbound calls to inform existing customers about available discounts.

Account Manager

CompUCredit
Atlanta
04.2006 - 11.2008
  • Handled inbound and outbound customer service calls to address inquiries promptly.
  • Assisted customers in rebuilding credit through tailored guidance and support.
  • Developed payment plans and arrangements to facilitate timely debt repayment.
  • Educated customers on making informed credit decisions for future financial stability.
  • Conducted accurate data entry to maintain updated customer records.

Cashier, Customer Service Representatives

Best Buy
Atlanta
09.2004 - 05.2006
  • Facilitated smooth returns and exchanges while maintaining positive customer interactions.
  • Guided customers to locate products efficiently throughout the store.
  • Achieved 99% accuracy in cash management procedures.
  • Maintained store appearance by regularly cleaning, and restocking merchandise.
  • Educated customers on product features and sold extended warranties effectively.
  • Performed accurate data entry to support operational efficiency.

Education

Associates Degree - Business Management

American Intercontinental University (AIU)
Atlanta, GA
12.2022

Skills

  • Microsoft applications
  • Oracle payables
  • Citrad expertise
  • Multi-line telephone systems
  • Internet research
  • CRM analysis
  • Outlook scheduling
  • Management skills
  • Data entry proficiency
  • Customer service excellence
  • Inventory management

Volunteer Experience

  • Wanda’s Day Care, Teacher, 1-3 years of age
  • Park Elementary, Substitute Teacher, Pre-kindergarten through 5th grade
  • Love T. Nolan, Teacher, Pre-k to 3rd grade

References

Available Upon Request

Awards

  • Employee of the month at Comp U Credit, top performance score card
  • Employee of the month at Best Buy, top performance score card
  • Employee of the month at Comcast, top performance score card
  • My store was awarded top performing store
  • Preferred driver with Lyft

Key Office Skills

  • Microsoft Applications
  • Oracle Payables
  • Citrad
  • Multi-line telephone consoles
  • Internet Research
  • CRM Helpdesk Analyst
  • Outlook Scheduler
  • Management

References

References available upon request.

Timeline

Operations Manager

The Honey Pot Energy and Art
05.2019 - 08.2024

Data Processing Specialist

Insight Global / Philips/ WestRock
02.2017 - 05.2017

Fax Mail Rep

RemX / Altegra Health
12.2015 - 02.2016

National Accounts Customer Service Representative

Insight Global / Philips/ WestRock
10.2015 - 02.2017

Uber Partner

Uber
06.2015 - Current

Supplier Management

Spectra Force/ UPS
09.2014 - 08.2015

Laborer Helper

StaffZone
06.2014 - 08.2017

Retail Sales Lead Supervisor

Comcast
02.2009 - 02.2012

Account Manager

CompUCredit
04.2006 - 11.2008

Cashier, Customer Service Representatives

Best Buy
09.2004 - 05.2006

Associates Degree - Business Management

American Intercontinental University (AIU)

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Angel Coleman