Angel Johnson
Jonesboro
Summary
Accomplished Juvenile Correctional Sergeant with a proven track record at the Department of Juvenile Justice, adept in de-escalation techniques and staff supervision. Demonstrated excellence in reducing violence through effective conflict management and communication, ensuring safety and compliance. Skilled in team leadership and officer training, fostering a collaborative and secure environment.
Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Diligent background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Juvenile Correctional Sergeant
Department of Juvenile Justice
12.2020 - Current
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised 12 employees and performance of tasks and managed 80 plus juveniles.
- Resolved issues and disputes between juvenile professionally and respectfully.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Monitored and confirmed compliance with safety standards and regulations.
Correctional Officer 2
Georgia Department of Corrections
07.2018 - 02.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, and phone calls.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Customer Service Cashier
Walmart
09.2016 - 07.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
High School Diploma -
D'Ibrtville High School
D'Iberville, Ms05-2011
Skills
- De-escalation techniques
- Policy enforcement
- Staff supervision
- Officer training
- Conflict management
- Staff training
- Team leadership
- Search and seizure procedures
- Excellent communication
- Reliability
- Multitasking
- Team building
Certification
- First Aid Certification
- Basic Juvenile Correctional Officer Training
- Basic Correctional Officer Training
Timeline
Juvenile Correctional Sergeant
Department of Juvenile Justice
12.2020 - Current
Correctional Officer 2
Georgia Department of Corrections
07.2018 - 02.2020
Customer Service Cashier
Walmart
09.2016 - 07.2018
- First Aid Certification
- Basic Juvenile Correctional Officer Training
- Basic Correctional Officer Training
High School Diploma -
D'Ibrtville High School
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