Angel Kennedy Knox
Conyers,Georgia
Summary
Experienced professional with 15+ years in administrative support, project coordination, and claims processing. Proven ability to manage customer relationships, facilitate efficient workflows, and collaborate with internal and external partners.
Overview
17
17
years of professional experience
Work History
Senior Services Coordinator
The Home Depot
01.2013 - Current
- Utilize The Home Depot Services systems to coordinate job orders and serve as the main liaison between Sales, Install Teams, and Vendors. Handle order entry and material procurement and verify the accuracy of all incoming requests. Project manage custom and multi-family home improvement jobs, from takeoff to installation. Prioritize projects, meet deadlines, and maintain communication with partners and stakeholders. Coordinate vendor follow-ups and provide estimated installation times to customers. Respond to emails and make outbound calls to ensure customer efficiency. Train and onboard field contractors, and coordinators, verify contracts and HOA documentation. Collaborate with cross-functional teams to improve reordering.
Operations Specialist
Red Beacon-The Home Depot
01.2012 - 01.2013
- Conducted onboarding with experienced contractors, maintained confidentiality agreements, and reviewed tax documents. Scheduled qualified professionals with homeowners for home repairs and remodeling projects. Built strong stakeholder relationships and supported talent acquisition goals. Used Home Depot systems to assist homeowners with contractor reviews and price comparisons. Followed up with homeowners to ensure project completion and processed customer payments.
Human Resources Analyst
The Home Depot
01.2010 - 01.2012
- Researched and identified talent pipelines, scheduled strategic interviews, and ensured full-cycle recruiting compliance. Performed full lifecycle recruiting with a clear focus on diversity and organizational alignment. Participated in client meetings to align candidate skillsets. Supported benefits enrollment communication and onboarding. Maintained ongoing communication with internal business partners to ensure effective and efficient staffing solutions. Executed recruitment plans and met key staffing metrics such as candidate quality and time-to-fill.
Home Services Support Agent
The Home Depot
01.2009 - 01.2010
- Assisted customers with general questions related to Home Depot interior services, products, and design projects.
Education
Some College (No Degree) - Business Administration
Southern New Hampshire University
Manchester, NHSkills
- Oracle
- PeopleSoft
- Claims Processing
- Vendor Management
- Project Coordination
- Microsoft Office Suite
- Client Communication
- Workflow Optimization
- MAS90/200 - Problem-Solving
Timeline
Senior Services Coordinator
The Home Depot
01.2013 - Current
Operations Specialist
Red Beacon-The Home Depot
01.2012 - 01.2013
Human Resources Analyst
The Home Depot
01.2010 - 01.2012
Home Services Support Agent
The Home Depot
01.2009 - 01.2010
Some College (No Degree) - Business Administration
Southern New Hampshire University
Homer Award 2025-Excellent Customer Service
Honored with a Homer Award for delivering exceptional customer service
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Chasity LouisChasity Louis
OCC Representative at The Home DepotOCC Representative at The Home Depot
JUAN MARTINEZJUAN MARTINEZ
Sales Associate at The Home DepotSales Associate at The Home Depot
Jeydi GonzalezJeydi Gonzalez
Office Associate & Service Desk Associate at The Home DepotOffice Associate & Service Desk Associate at The Home Depot
Jorge Castellon JrJorge Castellon Jr
Medical Claims Processor at SunMed International LLCMedical Claims Processor at SunMed International LLC