Angel Molina
Stone Mountain,GA
Summary
Proven leader in retail management, adept at driving sales and enhancing customer satisfaction at El Charro Tienda. Excelled in staff training and development, ensuring a team capable of exceeding performance goals. Demonstrated expertise in retail operations and customer service, achieving significant improvements in store efficiency and client relations without exceeding a 55-word limit.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Ibiza Restaurant
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Delivery Assistant
Woodstock Furniture
09.2023 - 11.2024
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
- Improved customer satisfaction by providing timely and accurate deliveries, maintaining a professional demeanor.
Store Manager
El Charro Tienda
06.2020 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Education
Redan High School
Stone Mountain, GA05-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Staff training and development
- Staff management
- Retail operations
- Sales strategies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Delivery Assistant
Woodstock Furniture
09.2023 - 11.2024
Assistant Manager
Ibiza Restaurant
08.2023 - Current
Store Manager
El Charro Tienda
06.2020 - 08.2023
Redan High School
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