Angel Queen
White
Summary
Dynamic retail professional with extensive experience at Lowe's, excelling in visual merchandising and team leadership. Proven track record in enhancing customer satisfaction and driving sales through effective inventory management and staff training. Adept at analyzing market trends to optimize product placement and improve operational efficiency. Strong communicator and problem-solver committed to fostering a collaborative work environment.
Retail professional with focus on merchandising and operational excellence. Proven ability to enhance store aesthetics and streamline inventory processes. Valued for collaborative approach and adaptability to dynamic retail environments. Skilled in visual merchandising and inventory control, with reliable and results-driven work ethic.
Experienced with merchandising strategies and store operations. Utilizes visual merchandising to boost product visibility and sales. Knowledge of team management and inventory coordination to ensure smooth store functioning.
Overview
14
14
years of professional experience
Work History
Merchandising Assistant Store Manager
Lowe's
12.2023 - 09.2025
- Assisted in maintaining inventory accuracy through regular stock checks and replenishment processes.
- Supported daily merchandising operations by organizing displays and ensuring product availability.
- Collaborated with team members to implement promotional sets according to company guidelines.
- Learned effective customer service techniques to enhance shopping experience and resolve inquiries.
- Adapted to changing priorities in fast-paced retail environment while maintaining attention to detail.
- Contributed to store cleanliness and organization, promoting a welcoming atmosphere for customers.
- Engaged in training sessions to develop knowledge of product features and inventory management systems.
- Provided feedback on merchandising strategies to improve visual appeal and drive sales performance.
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
- Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
- Increased sales by strategically placing merchandise and creating visually appealing displays.
- Coordinated with vendors to secure optimal pricing and delivery times for merchandise orders.
- Contributed to the achievement of sales targets by effectively managing merchandise replenishment and stock levels.
- Analyzed sales reports to identify trends, adjusting merchandising strategies accordingly for maximum revenue generation.
- Streamlined inventory management by implementing an efficient tracking system.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Collaborated with store management to develop effective merchandising strategies, optimizing product placement and sales performance.
- Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
- Developed strong relationships with vendor representatives, negotiating favorable terms for product purchases.
- Collaborated with cross-functional teams on seasonal promotions, ensuring cohesive marketing efforts across all channels.
- Reduced out-of-stock instances with diligent monitoring of inventory levels and timely reordering of products.
- Evaluated competitor offerings to inform strategic decisions regarding pricing, promotions, and product assortment.
- Enhanced customer experience by regularly updating in-store promotional materials and signage.
- Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
- Devised and implemented strategies to optimize purchasing processes and reduce costs.
- Identified opportunities to reduce lead times and improve inventory management.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Assessed areas of service concern and developed improvement plans.
Pro Department Supervisor
Lowe's
03.2020 - 12.2023
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members to enhance productivity and service quality.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Implemented safety protocols, promoting a secure working environment for staff and customers.
- Analyzed sales trends to develop strategies for improving department performance.
- Collaborated with upper management to execute merchandising strategies that enhanced customer experience.
- Conducted performance evaluations, providing constructive feedback to foster employee development.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty within the department.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of upwards of 20 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled cash register, returns, and refunds.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
Pro Sales Specialist
Lowe's
02.2019 - 03.2020
- Cultivated relationships with clients to understand needs and provide tailored solutions.
- Conducted product demonstrations, effectively showcasing features and benefits to increase sales engagement.
- Developed training materials for new sales staff, enhancing onboarding experience and knowledge retention.
- Analyzed market trends to identify opportunities for business growth and inform sales strategies.
- Collaborated with cross-functional teams to optimize product offerings and drive customer satisfaction.
- Analyzed competitors'' offerings and tactics, formulating competitive counter-strategies that enabled us to maintain market leadership positions.
- Identified opportunities for upselling and cross-selling within existing accounts, generating additional revenue streams.
- Boosted sales performance by implementing effective sales strategies and techniques.
Flooring Department Supervisor
Lowe's
02.2018 - 02.2019
- Supervised daily operations, ensuring adherence to company policies and safety regulations.
- Trained and mentored team members, enhancing skills and promoting a collaborative work environment.
- Implemented process improvements, increasing efficiency in workflow management and resource allocation.
- Coordinated scheduling and staffing needs, optimizing departmental productivity and coverage.
- Conducted performance evaluations, providing constructive feedback to elevate team performance standards.
- Managed inventory control systems, ensuring accuracy in stock levels and timely replenishment processes.
- Developed training programs for new hires, facilitating smooth onboarding and integration into the team.
- Led cross-functional meetings to identify operational challenges and devise strategic solutions for improvement.
Flooring Sales Specialist
Lowe's
10.2017 - 02.2018
- Cultivated relationships with clients to assess flooring needs and provide tailored solutions.
- Delivered product demonstrations and presentations to showcase flooring options and benefits.
- Assisted customers in selecting appropriate materials based on budget and design preferences.
- Maintained up-to-date knowledge of industry trends and product innovations for informed recommendations.
Receiving Manager
Lowe's
06.2017 - 10.2017
- Oversaw receiving operations, ensuring compliance with safety and quality standards.
- Managed inventory control processes, optimizing stock levels and reducing discrepancies.
- Trained and mentored staff on receiving protocols and equipment usage.
- Collaborated with cross-functional teams to streamline receiving workflows.
Merchandising Assistant Store Manager
Big Lots
01.2017 - 06.2017
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Assisted in maintaining inventory accuracy through regular stock checks and replenishment processes.
- Contributed to store cleanliness and organization, promoting a welcoming atmosphere for customers.
- Engaged in training sessions to develop knowledge of product features and inventory management systems.
- Provided feedback on merchandising strategies to improve visual appeal and drive sales performance.
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
- Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
Merchandising Assistant Store Manager
Lowe's
06.2016 - 01.2017
- Collaborated with team members to implement promotional sets according to company guidelines.
- Learned effective customer service techniques to enhance shopping experience and resolve inquiries.
- Adapted to changing priorities in fast-paced retail environment while maintaining attention to detail.
- Contributed to the achievement of sales targets by effectively managing merchandise replenishment and stock levels.
- Analyzed sales reports to identify trends, adjusting merchandising strategies accordingly for maximum revenue generation.
- Streamlined inventory management by implementing an efficient tracking system.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Collaborated with store management to develop effective merchandising strategies, optimizing product placement and sales performance.
- Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
- Developed strong relationships with vendor representatives, negotiating favorable terms for product purchases.
Plumbing Department Manager
Lowe's
02.2012 - 06.2016
- Led plumbing department operations, ensuring adherence to safety protocols and company standards.
- Supervised team of associates, providing training and mentoring to enhance skills and performance.
- Developed and implemented strategic merchandising plans to optimize product placement and visibility.
- Analyzed sales data to identify trends, adjust inventory levels, and forecast future needs.
Education
High School Diploma -
Woodland High School
Cartersville, GA05-2001
Skills
- Visual merchandising expertise
- Staff training and development
- Safety monitoring
- Workflow management
- Merchandise planning
- Loss prevention strategies
- Competitor analysis
- Performance analysis
- Retail operations management
- Product merchandising
- Promotional planning
- Store leadership
- Team conflict management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Team building
- Task prioritization
Timeline
Merchandising Assistant Store Manager
Lowe's
12.2023 - 09.2025
Pro Department Supervisor
Lowe's
03.2020 - 12.2023
Pro Sales Specialist
Lowe's
02.2019 - 03.2020
Flooring Department Supervisor
Lowe's
02.2018 - 02.2019
Flooring Sales Specialist
Lowe's
10.2017 - 02.2018
Receiving Manager
Lowe's
06.2017 - 10.2017
Merchandising Assistant Store Manager
Big Lots
01.2017 - 06.2017
Merchandising Assistant Store Manager
Lowe's
06.2016 - 01.2017
Plumbing Department Manager
Lowe's
02.2012 - 06.2016
High School Diploma -
Woodland High School
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