Angel Summerville
Lagrange
Summary
Dynamic 911 Emergency Dispatcher with proven skills in crisis management, active listening, and teamwork. Successfully coordinated emergency responses, ensuring timely resource deployment and effective communication among first responders. Professional with strong background in emergency response and communication, adept at managing high-stress situations effectively. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
City Of Westpoint
West Point, Ga
06.2022 - Current
- Operated multi-line telephone systems to receive and prioritize emergency calls.
- Coordinated with law enforcement, fire, and medical personnel for rapid response.
- Monitored radio communications and dispatched resources efficiently during emergencies.
- Maintained accurate records of incidents and responses in computer-aided dispatch system.
- Trained new dispatchers on protocols and use of communication technologies.
- Ensured compliance with local, state, and federal regulations during emergency operations.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
Babysitter
Self Employed
West Point, GA
01.2018 - Current
- Supervised children's activities, ensuring safety and engagement during playtime.
- Developed personalized schedules for daily routines and learning experiences.
- Communicated effectively with parents regarding children's progress and behavior.
- Implemented creative educational games to promote cognitive development.
Waitress Supervisor
Cracker Barrel
Lagrange, GA
09.2016 - 08.2019
- Supervised daily operations, ensuring efficient service and customer satisfaction.
- Trained and mentored new staff on service standards and menu knowledge.
- Collaborated with kitchen team to streamline order processing and improve communication.
- Assisted in developing training materials for enhanced staff performance.
Education
Bachelor of Science - Psychology
Purdue University
West Lafayette, IN11-2027
Skills
- Patience and tolerance
- Memory retention
- Prioritization
- Typing speed
- Information gathering
- Problem-solving
- Critical thinking
- Works Well Under Pressure
- Teamwork and collaboration
- Active listening
- Stress tolerance
- Computer skills
- Information intake
- Crisis management
Certification
- Peace Officer Standards and Training Council
- CPR
Timeline
911 Emergency Dispatcher
City Of Westpoint
06.2022 - Current
Babysitter
Self Employed
01.2018 - Current
Waitress Supervisor
Cracker Barrel
09.2016 - 08.2019
Bachelor of Science - Psychology
Purdue University