Keisha Grace
Stockbridge
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Security Rover
Walden Security
08.2025 - Current
- Maintained detailed logs of daily activities and unusual occurrences for reporting purposes.
- Assisted in training new security personnel on protocols and procedures.
- Enhanced security measures by conducting regular patrols and monitoring surveillance equipment.
Shift Lead Supervisor
Frito Lay
06.2023 - 07.2025
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Oversaw loading and unloading of packages in warehouse.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Customer Service Specialist
Amazon
11.2022 - 12.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Office Manager
Permaplas Corporation
02.2021 - 11.2022
- Completed bi-weekly payroll for 100+ employees.
- Managed office operations, ensuring efficient workflow and effective communication among departments.
- Improved office operations by automating client correspondence, record tracking and data communications.
Receptionist
Falk & Klebanoff
10.2013 - 02.2021
- Coordinated scheduling for meetings and appointments, optimizing use of office resources.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Paralegal Studies
Nassau Community College
Garden City, NYSkills
- Critical thinking
- Call center experience
- Payment processing
- Data entry
- Teamwork and collaboration
- Inventory control
Timeline
Security Rover
Walden Security
08.2025 - Current
Shift Lead Supervisor
Frito Lay
06.2023 - 07.2025
Customer Service Specialist
Amazon
11.2022 - 12.2023
Office Manager
Permaplas Corporation
02.2021 - 11.2022
Receptionist
Falk & Klebanoff
10.2013 - 02.2021
Paralegal Studies
Nassau Community College