Angela Andrews
Locust Grove
Summary
Detail oriented and highly organized Administrative Professional, with experience supporting operations, coordinating installations, and delivering exceptional customer service in fast paced retail and service environments. Proven ability to manage scheduling, vendor communications and projects tracking as an Coordinator while also excelling in administrative tasks such as document management, data entry and office support. Adept at multitasking, problem solving , and maintaining professionalism in client facing roles. Known for improving workflow efficiency and ensuring projects are completed on time and within scope.
Overview
22
22
years of professional experience
Work History
Installation Support Coordinator
Lowes
04.2022 - Current
- Coordinated residential and commercial installation projects for windows, doors, flooring, appliances and other home improvement products
- Served as the primary liaison between customer, installers and vendors to ensure timely and accurate project execution.
- Scheduled and tracked installation appointments, verifying product availability and installer readiness
- Collaborated with sales associates and management to drive customer satisfaction.
- Maintained accurate records in Lowe's systems, including order status, and payments.
HMS Closing Service Rep
The Home Depot Store Support Center
07.2019 - 03.2022
- Accepted payments and updated accounts with latest information.
- Responsible for meeting and exceeding closing sales in various related department goals.
- Received inbound calls from customers and stores, making adjustments to orders.
- Review and edit of drawings in the HDMS installation program and made adjustments to quotes
- Responded to customer requests for products, services, and company information.
Bookkeeper/Store Support Associate
The Home Depot
10.2008 - 07.2019
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Maintain employee data for availability and scheduling
Front End Supervisor
The Home Depot
05.2003 - 10.2008
- Tranined and developed associates for career development
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Education
High School Diploma -
Hillside High School
Hillside, NJ06-1998
Skills
- Appointment scheduling
- Project management
- Data entry
- Documentation and recordkeeping
- Microsoft Excel
- Kronos
- Payroll
- Microsoft Outlook
Timeline
Installation Support Coordinator
Lowes
04.2022 - Current
HMS Closing Service Rep
The Home Depot Store Support Center
07.2019 - 03.2022
Bookkeeper/Store Support Associate
The Home Depot
10.2008 - 07.2019
Front End Supervisor
The Home Depot
05.2003 - 10.2008
High School Diploma -
Hillside High School
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