Angela Brown
Dunwoody
Summary
To find a job that utilizes my passions and talents and allows me to make a positive impact on the lives of others.
Paraprofessional with strong experience in educational support, adept at fostering academic achievement and promoting inclusive learning environments. Skilled in classroom management, individualized instruction, and behavioral support. Focuses on teamwork and adapts to changing needs, ensuring seamless collaboration with educators and staff. Known for reliability, empathy, and effective communication skills.
Overview
36
36
years of professional experience
Work History
IRR Paraprofessional
Piney Grove Middle School
08.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Engaged with students during extracurricular activities, supporting their interests beyond classroom.
Counseling Secretary & Attendance Clerk
Piney Grove Middle School
07.2021 - 07.2024
- Assess student needs, provide a safe space for students, and act as a support while they wait for their counselor
- Manage front desk operations in the counseling suite - schedule appointments, answer phone calls, greet students
- Maintain & organize confidential student records
- Manage & enter daily attendance for the entire school
- Work closely with social worker, counselors, & admin regarding attendance concerns
- Provide support to families to help students improve attendance
- Enhanced office efficiency by implementing organizational systems for file management and document storage.
- Expedited transcript requests for current students application process online or inperson.
- Contributed to a welcoming environment for students seeking assistance through friendly interaction and empathetic listening skills.
- Served as a liaison between students, parents, teachers, and administrators to address concerns or answer inquiries effectively.
- Managed confidential student records, ensuring privacy and compliance with school policies and legal regulations.
- Assisted in the creation of counseling-related reports, ensuring timely submission and accuracy for data-driven decisionmaking.
- Participated in professional development workshops regularly staying informed about best practices in educational support services.
- Ensured accurate record keeping of attendance data by diligently entering student absences into the database system daily.
- Assisted coworkers and staff members with special tasks on daily basis.
Front Office Secretary
Piney Grove Middle School
01.2021 - 07.2021
- Effectively managed front desk operations - answered calls, greeted guests, handled incoming & outgoing mail
- Managed daily administrative tasks - data entry, word processing, updating spreadsheets
- Monitored and ordered office supplies for all team members
- Provided support and developed positive relationships with families, students, and staff members
- Created a positive office environment
- Assisted in the preparation of important documents, improving efficiency in office communication and processes.
- Coordinated special projects as assigned, demonstrating ability to multitask effectively under pressure.
- Facilitated smooth communication between departments by acting as a liaison for interdepartmental requests.
- Handled incoming calls professionally, directing them to appropriate departments or taking detailed messages.
- Trained and supervised employees on office policies and procedures.
Substitute Teacher
Forsyth County Schools
08.2019 - 12.2021
- Filled in for absent teachers across various grade levels, maintained classroom order and delivered engaging lessons that promoted student learning and development
- Supported academic progress for all students
- Established positive relationships with students, staff, and parents
- Demonstrated professionalism, empathy, and strong communication skills
Front Office Secretary
Big Creek Elementary School
07.2012 - 07.2018
- Liaison for Parent Teacher Organization (PTO), assisted teachers, created parent newsletter, assisted students with the morning news, maintained the school calendar, managed the school website, organize events
- Managed front desk operations - greeted guests, answered phones, directed inquiries, handled incoming and outgoing mail
- Enhanced internal communication channels by creating monthly newsletters highlighting important updates and announcements.
- Streamlined front office operations by implementing efficient filing and organizational systems.
- Supported event planning for students and staff.
- Handled incoming calls professionally, directing them to appropriate departments or taking detailed messages.
- Strengthened relationships with vendors by negotiating contracts for building rentals, generating income for the school.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Quality Assurance Manager
SPiRE Inc.
06.1997 - 12.2001
- Was responsible for testing our software on multiple platforms and helping engineers find flaws in products
- Once products were tested and ready for market, my department would make CDs to distribute with all Dell Computers
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
Technical Support Specialist
Health System Resources
01.1996 - 01.1998
- Collaborated effectively with team and partner hospitals
- Ran the help desk
- Provided administrative support - filing, data entry, prepared documents, coordinated office maintenance tasks
- Established positive relationships with students, staff, and parents
- Demonstrated professionalism, empathy, and strong communication skills
- Developed and implemented quality assurance processes to ensure compliance with industry standards and regulations
- Led cross-functional teams to troubleshoot and resolve quality issues, resulting in a 20% improvement in product quality
- Was responsible for installing software
- Tested medical software
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues by dialing into customer's computers to solve connectivity problems, slow speeds, or computer bugs.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
Office Manager
Atlanta Addictive Disease & Psychiatric Medicine Associates
04.1991 - 05.1993
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed applying for and keeping contracts for participating providers updated.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Mental Health Specialist
Peachford Psychiatric Hospital
09.1989 - 03.1996
- Worked with all populations of patients, from child to adults
- Met with patients daily & updated their charts
- Collaborated with a multidisciplinary team of healthcare professionals to develop and implement comprehensive treatment plans for all clients
- Helped facilitate group sessions & individual therapy
- Conducted individual therapy sessions with clients to address their mental health concerns and provided evidence-based interventions
- Created a safe, positive environment for clients
- Developed strong rapport with clients, fostering trust and facilitating open communication during sessions.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients in various settings.
- Advocated for clients'' rights in interactions with external organizations such as insurance providers, schools, or legal authorities.
- Enhanced therapeutic relationships through active listening, empathy, and effective communication skills.
- Served diverse populations including children, adolescents, adults, families, couples from various cultural backgrounds addressing an array of mental health issues.
- Ensured compliance with documentation standards, completing accurate and timely progress notes for each client interaction.
- Delivered group therapy sessions focused on coping skills development, stress management techniques, and other relevant topics.
- Documented client progress in confidential files.
- Implemented crisis intervention plans to support client safety.
Education
Bachelor of Arts - Psychology
University of Georgia
Athens, GA01.1989
Skills
- Communication
- Active Listening
- Empathy
- Teamwork
- Problem solving
- Time Management
- Adaptability
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Teacher support
- Group and individual instruction
- Behavior improvements
- Social skills training
- Disability awareness
Timeline
IRR Paraprofessional
Piney Grove Middle School
08.2024 - Current
Counseling Secretary & Attendance Clerk
Piney Grove Middle School
07.2021 - 07.2024
Front Office Secretary
Piney Grove Middle School
01.2021 - 07.2021
Substitute Teacher
Forsyth County Schools
08.2019 - 12.2021
Front Office Secretary
Big Creek Elementary School
07.2012 - 07.2018
Quality Assurance Manager
SPiRE Inc.
06.1997 - 12.2001
Technical Support Specialist
Health System Resources
01.1996 - 01.1998
Office Manager
Atlanta Addictive Disease & Psychiatric Medicine Associates
04.1991 - 05.1993
Mental Health Specialist
Peachford Psychiatric Hospital
09.1989 - 03.1996
Bachelor of Arts - Psychology
University of Georgia
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